Field Technician

Evolving Solution Services; Fort Myers (FL); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Evolving Solution Services is seeking a Field Service Technician in Fort Myers, FL. The role supports hardware installations, repairs, and preventative maintenance across client sites, including airports, with focus on uptime and data/documentation accuracy.

You will manage tickets, coordinate with teams, and help maintain inventory while following SLAs and security requirements. Some travel and hybrid work are expected.

Qualifications

• Experience supporting Android devices.
• Familiarity with enterprise apps such as Microsoft Office, ServiceNow, and SharePoint.
• Advanced diagnostic and repair skills for various computers and electronic equipment.
• Understanding of service level agreements and ability to manage all service aspects of customer issues.
• Experience documenting all levels of service activities and maintaining detailed records.
• Strong inventory management and warehouse support experience.
• Excellent verbal and written communication for customer service and clear updates to stakeholders.
• Ability to work independently and with a team while meeting SLAs.
• US citizenship required; no dual citizenship.

Responsibilities

• Install and service new hardware equipment.
• Install hardware at area airports, serving the TSA.
• Triage, maintenance, and repair of hardware products.
• Track inventory and record assets per company procedure.
• Provide system upgrades and replacements as needed.
• Manage multiple service tickets with detailed documentation.
• Provide timely updates to customer concerns and maintain open communication with stakeholders.
• Assist or lead warehouse and depot operations.
• Track disposal or recycling of equipment and spare parts.
• Lead hardware and software training and development.
• Other duties as assigned.

Skills

Android devices

Office apps

Diagnostics & repair

SLAs management

Documentation

Inventory management

Customer service

Independent work

Education

Technical training in System Administration

High school diploma preferred

Tools

CompTIA IT Fundamentals ITF+

CompTIA A+

CompTIA Security+

Google IT Support Certificate

CompTIA Network+

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Technician

Full Time Technical Fort Myers, FL, US

2 days ago Requisition ID: 1055

Salary Range: $24.00 To $27.00 Hourly

Job Title: Field Service Technician

Department: Operations

FLSA Classification: Non-exempt

Reports To:Region Manager

ROLE SUMMARY/OBJECTIVE

The Field Service Technician works directly with customers to provide high-quality service to maintain operational efficiency and maximize up time. This role will install, repair, and conduct preventative maintenance of hardware systems, provide server and software application support, and maintain accurate documentation of services. This position will maintain accurate records and inventory, develop a deep understanding of service level agreements, and maintain effective communication with all clients and stakeholders.

ESSENTIAL DUTIES AND FUNCTIONS

• Responsible for new hardware equipment installations.
• Responsible for new hardware equipment installations at area airports, serving the TSA.
• Provides equipment triage, maintenance, and repair for a variety of hardware products.
• Tracks inventory and records assets per company procedure.
• Provides system upgrades and replacementsas needed.
• Managing multiple service tickets, promptly and thoroughly documenting the service provided and all steps taken to resolve tickets in the ticket management system.
• Provides timely updates to customer concerns and issues, encourages open lines of communication with all stakeholders.
• Assist or lead warehouse and depot operations.
• Tracking, maintaining and as appropriate disposing or recycling equipment and spare parts
• Leads hardware and software training and development.
• Other duties as assigned or requested.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities for staff?

MINIMUM EDUCATION, EXPERIENCE, AND ABILITIES

• Experience using and supporting Android mobile devices.
• Familiarity with enterprise applications such as Microsoft Office suite, ServiceNow, and SharePoint.
• Advanced diagnostic and repair skills for various types of computers and other electronic equipment.
• In-depth understanding of service level agreements and ability to manage all service aspects of customer issues in a timely and effective manner.
• Experience with documenting all levels of service activities and ability to maintain detailed and accurate records.
• Skilled at managing inventory effectively and accurately, including experience in assisting in warehouse operations, device preparation, bench repair, and warranty management.
• Strong verbal and written communication skills with the ability to simplify complex technical terminology to provide excellent customer service and ensure customer satisfaction.
• Ability to execute work deliverables independently as well as collaborating with team members as needed while managing SLAs.
• High school diploma preferred.
• The ability to obtain and maintain necessary access and security clearances, including but not limited to State Driver’s Licenses, TSA/UEP clearances, and Federal security clearances relevant to your coverage area and position, this includes prompt attention to requests from the Resource Management Administration team.
• Three to five years of relevant technical experience required.
• Formal technical training or education in System Administration, Networking, or Microsoft Systems preferred.
• US Citizenship required by our client; no dual citizenship permitted.

TRAVEL REQUIREMENTS

• This is a hybrid role and will require both work from home, Form 10 facilities as well as a variety of client sites.
• Daily local travel is expected, with occasional overnight trips as required.

CERTIFICATES, LICENSES, REGISTRATIONS

• A valid and unrestricted driver's license, at time of employment, is required.
• Current certifications such as CompTIA IT Fundamentals (ITF+), CompTIA A+, CompTIA Security +, Google IT Support Certificate, Comp TIA Network+, and other relevant certifications are highly desired.
• This position requires the ability to obtain and maintain necessary access and security clearances, including but not limited to State Driver’s Licenses, TSA/UEP clearances, and Federal security clearances relevant to your coverage area and position.

PHYSICAL DEMANDS

• Ability to lift 30-50 pounds routinely, occasionally up to 75 pounds.
• Requires long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.
• Requires manual dexterity and ability to manipulate small objects.

WORK ENVIRONMENT

• Work is typically performed in a variety of office environments including exposure to heat, cold and/or air particles such as dust.