Information Technology Help Desk Support

Compunnel Inc.; Columbus (OH); On-site; USD 60,000 - 157,000; Full time

Job summary

A technology services firm is seeking an experienced IT Help Desk Support representative in Columbus, OH. The role involves providing exceptional technical support and troubleshooting for users, ensuring a high level of customer service in a fast-paced environment. Candidates should have 2-5 years of experience and strong communication skills. This is a contract position offering competitive salaries based on experience.

Qualifications

• 2–5 years in a technical support or IT help desk environment.
• Strong technical knowledge to troubleshoot hardware and software.
• Ability to manage variable shifts, including nights and weekends.

Responsibilities

• Provide exceptional phone-based technical support.
• Document issues and maintain records in the tracking system.
• Troubleshoot and resolve hardware and software issues.

Skills

Strong communication and customer service skills

Technical knowledge to support systems

Ability to work under pressure

Education

High school diploma or GED

Job description

Information Technology Help Desk Support

Information Technology Help Desk Support

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Job Summary:

The Service Desk Agent serves as the first point of contact for users contacting the IT Service Desk. This role emphasizes delivering high-quality customer service while providing phone support, documenting incidents, and resolving issues efficiently using both technical knowledge and available tools.

Key Responsibilities:

• Provide exceptional phone-based technical support with a customer-first mindset
• Accurately document issues and maintain detailed records in the call tracking system
• Troubleshoot and resolve issues related to enterprise hardware and software
• Deliver support in a 24/7/365 fast-paced environment, including after-hours and weekends as needed
• Install, diagnose, and repair hardware and software
• Maintain a professional demeanor and build trust with end users through effective communication and follow-through
• Identify opportunities for process improvements and automation

Qualifications:

• 2–5 years of relevant experience in a technical support or IT help desk environment
• High school diploma or GED (higher education or certifications a plus)
• Strong communication and customer service skills
• Ability to work under pressure and manage variable shifts including nights, weekends, and holidays
• Solid technical knowledge to support and troubleshoot systems in a complex environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Banking, Investment Banking, and Financial Services

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