Level 1 IT Support Technician

Agility Partners; Hudson (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology services provider in Hudson, OH is seeking an enthusiastic Level 1 IT Support Technician. This entry-level role involves serving as Tier 1 support for end-user issues, troubleshooting tickets, and collaborating closely with a supportive team. Ideal candidates should possess great communication skills, an outgoing personality, and a eagerness to learn. The position allows for plenty of growth opportunities in IT.

Qualifications

• Eager to grow in IT, even entry-level experience considered.
• Local to Hudson, OH preferred, onsite 4-5 days/week.
• Previous IT support or helpdesk experience (internships considered).

Responsibilities

• Serve as Tier 1 support for end-user issues including hardware and software.
• Troubleshoot and resolve tickets through IT support fundamentals.
• Collaborate with a team of Level 1 Techs.

Skills

Great communication skills

Team-first attitude

Outgoing personality

Technical support fundamentals

Education

Recent degree or technical cert

Job description

Hudson, OH | Long-term contract with strong potential for extension or conversion

We’re looking for an enthusiastic and motivated Level 1 IT Support Technician to join our enterprise support group onsite at our Hudson, OH headquarters.

This is a great opportunity for someone eager to kick off their IT career, grow within a fun and collaborative team, and get hands-on with enterprise-level support across 300+ field offices.

What You’ll Do:

Serve as Tier 1 support for end-user issues (hardware, software, login issues, password resets, etc.)

Troubleshoot and resolve tickets through the fundamentals of IT support

Collaborate closely with a tight-knit team of 12 (including 5 other Level 1 Techs)

Engage with employees across departments — bring your personality!

What We’re Looking For:

Someone eager to grow in IT — you may have just a cert or entry-level experience

Great communication skills and a positive, team-first attitude

Outgoing personality — we’re looking for someone who brings energy, not just technical skills

Local to Hudson, OH (onsite preferred 4–5 days/week, with some flexibility)

Previous IT support or helpdesk experience (even internships or school projects)

A recent degree or technical cert — but passion and hunger matter more than a resume!

Huge growth opportunity — our last Level 1 hire was promoted to Level 2!

Flexible leadership and a fun, collaborative team culture

You'll gain real-world enterprise support experience

Did we mention the people? This team is close-knit, outgoing, and genuinely fun to work withF

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Agility Partners by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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