INFORMATION TECHNOLOGY ASSOCIATE

Caltrans; Sacramento (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

Caltrans seeks a Desktop Support Analyst to provide comprehensive IT support for computers, laptops, tablets, mobile devices, servers and network services in the Sacramento area. The role covers the full end-user device lifecycle, including procurement, deployment and surplus.

You will train users and document issues clearly using the ticketing system, while collaborating to update standards and procedures.

Qualifications

• Provides administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, LAN and telecommunications services.
• Provides end-user device lifecycle management including procurement, deployment, installation, configuration, maintenance and surplus.
• Delivers end-user training in configuration and use of client technologies.

Responsibilities

• Support business operations in the Sacramento Metropolitan Offices.
• Maintain and operate IT assets in compliance with policies and procedures.
• Prepare clear, concise written documentation of customer issues using the ticketing system.
• Collaborate with peers and management to update standards, processes and practices.

Skills

IT support

End-user training

Customer service

Asset management

Documentation

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

Job Code #

JC-527635

Position #(s)

900-170-1401-044

Working Title

Desktop Support Analyst

Classification

INFORMATION TECHNOLOGY ASSOCIATE

Salary

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.

Department Website: www.dot.ca.gov

Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Job Description And Duties

Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices.

MAJOR FUNCTIONS: The incumbent provides administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. The incumbent performs the activities of the System Development Life Cycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc. Incumbent will be utilizing the prescribed ticketing system for the clear, accurate and technical written documentation of customer issues. Incumbent will consistently utilize professional customer service and effective communication skills when dealing with customers and coworkers. The incumbent participates in intermittent projects or assignments.

DOMAINS

System Engineering

Client Services

PARF# 20-27-0020 / JC-527635

Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.

https://forms.office.com/g/RyK102ty4G

https://youtu.be/oC9wIp8QalI

You will find additional information about the job in the Duty Statement.

Special Requirements

• Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
• Resume is required.
• Statement of Qualifications is required.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

• What experience do you have providing IT support to customers or end-users? What steps do you typically take to diagnose and resolve their issues?
• What experience do you have training non-technical staff on a new IT process or software? How do you approach the training, and what methods do you use to ensure effective knowledge transfer?
• What approaches or strategies do you use to provide excellent customer service in a technical support environment? How do you ensure customers feel supported and confident in the solutions you provide?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org . Please redact birthdates and social security numbers.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Final Filing Date: 8/16/2026

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.