IT Field Services Technician

TAD PGS, Inc.; Laurel (MD); On-site; USD 41,000 - 51,000; Full time

Job summary

TAD PGS, Inc. in Laurel, MD is seeking an IT Field Services Technician to provide onsite IT support across Windows, Mac and Linux systems. The role involves incident response, imaging, hardware/software installs, and documentation. You must be a US citizen and able to obtain a Secret security clearance.

The position is 100% onsite with potential local travel and a pay rate of $30.00–$37.00 per hour. Bachelor’s degree or equivalent experience required.

Qualifications

• Bachelor's degree or 4+ years IT experience in lieu.
• Ability to obtain and maintain a Secret clearance.
• US citizenship is required.
• Experience with Windows, Mac OS and Linux environments.
• Strong onsite IT support and customer focus.

Responsibilities

• Provide onsite IT support, incident response, and hardware/software installation.
• Diagnose and resolve hardware, software and network issues.
• Perform computer imaging and pre-delivery testing.
• Document processes and assist other teams as needed.
• Drive to deliver computer parts around the site when required.
• Support critical work hours and travel as needed.

Skills

Onsite IT support

Windows OS

Mac OS

Linux OS

TCP/IP & DNS

M365/Intune/AD/Exchange

Hardware troubleshooting

Customer service

Driver's license

Security clearance readiness

Education

Bachelor's degree or 4 years IT experience

Tools

Altiris

Desktop remote control tools

Microsoft 365 / Intune

Active Directory

Exchange

Job description

We have an outstanding Contract position for anIT Field Services Technician to join a leading Company located inLaurel, MD.

Pay Rate: $30.00 - $37.00

US Citizenship is required.

Candidate must have the ability to obtain and maintain a Secret Security Clearance.

Job is 100% onsite, only local candidates are being considered for this role

We are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists and business professionals who are addressing critical challenges of our nation. We ranked as one of Computerworld's Top Places to Work in IT for the past eight years and are wanting to add bright, dedicated hardworking technicians to our group.

Job Responsibilities:

• Your primary responsibility will be to provide onsite IT support services for customers, including incident response, delivery and system set-up of new & repaired computers, along with installation of additional hardware, software and peripherals. You will work primarily on Microsoft Windows, Macintosh and Linux systems;
• You will research, analyze, diagnose and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
• Perform computer imaging, including software & hardware validation and pre-deliverytesting;
• You will record and create documentation and assist in other teams' areas as needed.
• You may drive vehicles to deliver computer parts or accessories around the site as needed.
• Excellent communicator, highly motivated and have a strong customer focus with the ability to interface with all levels of staff.
• Willing and able to support and work the necessary hours to finish critical work, routinely drive vehicles on and off campus, have the ability to do long walking on a routine basis , and be willing to occasionally (less than 5%) travel within or outside of Maryland .
• You will perform other duties, as needed. Basic Hiring Criteria:
• Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience.
• Possess the ability to troubleshoot and resolve technical problems for users, to independently resolve widely varying complex problems using current job knowledge, research and external resources;
• Have hardware experience to include desktops, laptops, and printers; Operating System (OS) experience to include Windows and Mac OS; Networking experience to include strong understanding of TCP/IP and DNS; and an understanding ofM365, Intune, Active Directory and Exchange;
• Requires valid state-of-residence driver's license in good standing.
• Have the ability to lift up to 40 lbs.
• Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship. Desired Qualifications:
• Bachelor's Degree in an IT-related field.
• Enterprise-level experience with Linux and/or iOS;
• Possess certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst; CompTIA Security+.
• Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems and /or 2-4 years' experience with system management tools such as Altiris. Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance