IT Support Specialist (Contract)

Ledgent Technology; Austin (TX); In loco; USD 39.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

MEC Plan Basic

Hospital indemnity plans

Dental coverage

Vision coverage

Life insurance

Short-term disability

Direct deposit/pay card options

Credit union membership

Referral bonuses

Training and coaching

Descrizione del lavoro

Ledgent Technology is seeking a Contract IT Support professional to join our dispersed Texas team, based in Garland and Austin. The role covers planning, design, installation, and maintenance of PC systems, diagnosing incidents, and end-user training to ensure efficient operation across the company.

The ideal candidate has 1–3 years in PC support, an Associate degree or equivalent, and familiarity with Windows, Mac OS, and mobile devices.

Competenze

• Associates degree or equivalent combination of training and experience.
• CompTIA A+ certification preferred.
• Working knowledge of Windows 10/11 and Mac OS X.

Mansioni

• Install and support business applications
• Maintain/update hardware inventory to comply with asset management standards
• Handle incoming IT service requests via phone, email, and walk-ins
• Support printers, fax machines, copiers, and MFDs to maintain operations
• Troubleshoot, install, patch, and upgrade computer systems
• Physically set up and deploy computers, monitors, printers and peripherals
• Train users on hardware and software usage
• Assist with maintenance of company phone systems and cell phones
• Willingness to travel as needed

Conoscenze

PC support

Hardware troubleshooting

Software installation

Customer communication

Formazione

Associates degree or equivalent

Strumenti

Vista by Viewpoint

Windows OS

Mac OS X

Microsoft Outlook

Descrizione del lavoro

Type: Contract for 6 months Reports To: IT Support Desk SupervisorLocation: Garland, Texas & Austin, Texas Pay: $28 - $36/hour (depending on experience)

We are looking for a motivated individual to support our disperse team from our Texas office. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; conducts training programs designed to educate an organization's computer users about basic and specialized applications.

Job Duties:

• Install and support business applications
• Maintain/update hardware inventory to comply with asset management standards
• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
• Troubleshoot, install, patch, and upgrade computer systems
• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Assist with the maintenance and management of company phone systems and cell phones
• Willingness and availability to travel as needed

Skills/Qualifications:

• 1-3 years relevant experience in network and/or PC support environment
• Associates degree or equivalent combination of training, experience, and certifications
• CompTIA A+ Certification preferred
• Working knowledge of Vista by Viewpoint preferred
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Working knowledge of the Windows operating system including Windows 10, and Windows 11.
• Working knowledge of Mac OS X
• Working knowledge of Apple iOS devices (iPad, iPhone)
• Working knowledge of Android OS (Android phones)
• Basic knowledge of computer networking
• Enhanced working knowledge of the Microsoft Office Outlook
• Excellent Organizational skills
• Must be able to communicate and work with a diverse population
• High attention to detail
• High levels of accuracy
• Work under strict deadline requirements

Work Environment:

• Located in a busy and open area office
• Long hours sitting and using office equipment and computers
• Lifting of supplies and materials
• Constant interruptions
• Must be able to see to read documents and computer screen for a variety of office functions

Expected Hours:

• 40 Hours
• Some work outside of business hours and/or overtime may be required with travel

Benefits:

At Ledgent Technology/Roth Staffing, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) PlanBasic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs

Pre-Employment Requirements:

As part of our hiring process, we conduct background checks and drug screenings on final candidates. The drug screen includes marijuana in accordance with federal guidelines and company policy. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.