Information Services Technician I — IT Help Desk & End-User Support

baldwinfamilyhealthcare; Cadillac (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Baldwin Family Health Care in Cadillac, MI, is seeking an Information Services Technician to support hardware and software needs within the organization. The role includes completing installations, troubleshooting computers, and providing user support.

The ideal candidate will have at least two years of relevant experience and an associate’s degree or equivalent on-the-job training. A full benefits package is offered for this full-time position.

Qualifications

• At least two years of work experience in IT support.
• Ability to manage hardware and software troubleshooting.
• Experience with user training on technical applications.

Responsibilities

• Install, configure, and maintain computers and printers.
• Respond to user support requests via multiple communication channels.
• Provide training for end users on hardware and software.

Skills

Hardware troubleshooting

Software installation

User support

Documentation

Education

Associate’s degree or technical coursework

Job description

Baldwin Family Health Care in Cadillac, MI, is seeking an Information Services Technician to support hardware and software needs within the organization. The role includes completing installations, troubleshooting computers, and providing user support.

The ideal candidate will have at least two years of relevant experience and an associate’s degree or equivalent on-the-job training. A full benefits package is offered for this full-time position.