Information Services Technician I

Family Health Care; Cadillac (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Family Health Care is currently seeking an Information Services Technician in Cadillac, MI. The position focuses on providing support for hardware and software needs within the organization. Key responsibilities include installation, configuration, and troubleshooting of systems.

Ideal candidates should have at least two years of relevant experience and an associate’s degree or equivalent on-the-job training. Full benefits package is offered.

Qualifications

• At least two years of work experience in Information Services.
• Experience in responding to end user support requests.
• Ability to effectively provide training for end users.

Responsibilities

• Install, configure, maintain, and troubleshoot computers and printers.
• Respond to end user support requests via various communication channels.
• Maintain documentation for various systems and processes.

Skills

Installation and configuration of hardware

Troubleshooting software issues

End user support

Documentation maintenance

Education

Associate’s degree or technical school coursework

Job description

Family Health Care is currently seeking candidates for an Information Services Technician!

This is a position to provide Information Services support in response to basic hardware and software needs within the organization and as a member of the larger Information Services team. Individuals work in response to directions or workflow. Individuals also interact with customers, primarily internal, in practical and technical capacities providing or exchanging generally routine information and applying techniques and practices of the field.

Description

• Effectively completes installation, configuration, maintenance and troubleshooting of computers and printers, applications, and ancillary systems; managing relatively simple hardware, software, or network problems.
• Reads and responds daily to end user support requests via telephone, email, chats, etc.
• Sets appropriate priorities for completion of tasks.
• Efficient setup and maintenance of usernames and profiles for network systems and applications under the purview of the Information Services department.
• Effectively provides training for end users on hardware and software applications.
• Accurately maintains documentation of various systems and processes.

Qualifications

The position requires at least two years of work experience and an associate’s degree or completion of coursework at a technical school. Equivalent on-the-job experience may be substituted for this requirement.

Location

Cadillac, MI

Employment Type

Full Time

Exempt/Non-Exempt

Non-Exempt

Benefits

Full benefits package

Equal Opportunity Employer

Family Health Care is an Equal Opportunity Employer.