Desktop Support Analyst I - IT Helpdesk

AHMC HealthCare; Alhambra (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

AHMC HealthCare is seeking a PC Desktop Support Analyst to assist in daily operational activities and provide front-line technical services. In this role, you will be responsible for troubleshooting incidents and service requests, resolving issues, and maintaining computer systems and peripherals.

The ideal candidate will have a strong background in technical troubleshooting, excellent customer service skills, and experience with Microsoft Office and Windows platforms. You will also engage in continuous self-development and collaborate with team members to ensure high-quality service delivery.

Qualifications

• Help desk experience preferred.
• Experience with Microsoft Office and Windows products.
• Knowledge in PC hardware and components.
• Strong problem-solving and analytical skills.

Responsibilities

• Assist with daily operational activities and front-line technical services.
• Troubleshoot and resolve incidents/service requests.
• Ensure communication with team members and customers.
• Provide exceptional customer service in various modes.

Skills

Technical troubleshooting

Analytical skills

Customer service

Time management

Education

Associate’s degree in Computer Science

Tools

Microsoft Office

Windows Server

Active Directory

Service management systems

Job description

AHMC HealthCare is seeking a PC Desktop Support Analyst to assist in daily operational activities and provide front-line technical services. In this role, you will be responsible for troubleshooting incidents and service requests, resolving issues, and maintaining computer systems and peripherals.

The ideal candidate will have a strong background in technical troubleshooting, excellent customer service skills, and experience with Microsoft Office and Windows platforms. You will also engage in continuous self-development and collaborate with team members to ensure high-quality service delivery.