Information Services Technician I

baldwinfamilyhealthcare; Cadillac (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Baldwin Family Health Care in Cadillac, MI, is seeking an Information Services Technician to support hardware and software needs within the organization. The role includes completing installations, troubleshooting computers, and providing user support.

The ideal candidate will have at least two years of relevant experience and an associate’s degree or equivalent on-the-job training. A full benefits package is offered for this full-time position.

Qualifications

• At least two years of work experience in IT support.
• Ability to manage hardware and software troubleshooting.
• Experience with user training on technical applications.

Responsibilities

• Install, configure, and maintain computers and printers.
• Respond to user support requests via multiple communication channels.
• Provide training for end users on hardware and software.

Skills

Hardware troubleshooting

Software installation

User support

Documentation

Education

Associate’s degree or technical coursework

Job description

Family Health Care is currently seeking candidates for an Information Services Technician!

This is a position to provide Information Services support in response to basic hardware and software needs within the organization and as a member of the larger Information Services team. Individuals work in response to directions or workflow. Individuals also interact with customers, primarily internal, in practical and technical capacities providing or exchanging generally routine information and applying techniques and practices of the field.

Description

• Effectively completes installation, configuration, maintenance and troubleshooting of computers and printers, applications, and ancillary systems; managing relatively simple hardware, software, or network problems.
• Reads and responds daily to end user support requests via telephone, email, chats, etc.
• Sets appropriate priorities for completion of tasks.
• Efficient setup and maintenance of usernames and profiles for network systems and applications under the purview of the Information Services department.
• Effectively provides training for end users on hardware and software applications.
• Accurately maintains documentation of various systems and processes.

Qualifications

The position requires at least two years of work experience and an associate’s degree or completion of coursework at a technical school. Equivalent on-the-job experience may be substituted for this requirement.

Location: Cadillac, MI

Employment Type: Full Time

Exempt/Non-Exempt: Non-Exempt

Benefits: Full benefits package

Family Health Care is an Equal Opportunity Employer.