INFORMATION SERVICES TECHNICIAN I

Rhode Island Department of Education; Providence (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

Rhode Island Department of Education in Providence, RI seeks an Information Services Technician I to support educator certification programs and provide technical, administrative and customer service support for applications in the eCert system and related platforms.

This role handles processing, record-keeping, inquiries from educators and districts, and related duties in a fast-paced environment, contributing to accurate certification workflows and efficient public service.

Qualifications

• A working knowledge of state government and public service practices.
• Education: High School or equivalent; experience in information services or clerical work acceptable.
• Ability to access and process data via networks and software programs.

Responsibilities

• Provide information, publication, resource and reference services.
• Process data and maintain certification records.
• Respond to inquiries from educators, districts, state agencies and the public.
• Answer telephone and in-person requests for general information.
• Maintain inventory of supplies and handle routine equipment repairs.

Skills

State government knowledge

General office practices

Data processing

Typing speed

Report compilation

Customer service

Education

High School diploma or equivalent

Tools

eCert system

Job description

INFORMATION SERVICES TECHNICIAN I

Rhode Island Department of Education - Providence , Rhode Island

Job Details

Job ID: 5905197

Application Deadline: Sep 06, 2026 11:59 PM (UTC)

Posted: Aug 27, 2026 12:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Join the Office of Educator Excellence and Certification Services as an Information Services Technician 1 and play a vital role in supporting Rhode Island’s educator certification programs. In this position, you will provide technical, administrative, and customer service support to ensure the accurate and efficient processing of certification applications for educators across the state. Working in a fast-paced environment, you will utilize the eCert system and other electronic platforms to process applications, maintain certification records, and respond to inquiries from educators, school districts, state agencies, and members of the public. This role is an excellent opportunity for a detail-oriented professional who enjoys delivering exceptional customer service, navigating complex processes, and helping educators successfully achieve and maintain certification. Join our team and make a meaningful impact on the state’s education workforce.

GENERAL STATEMENT OF DUTIES: To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.

• To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.
• To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.
• To assist in answering requests and providing information on a wide variety of services and programs.
• To answer the telephone and in-person requests for general information from other state agencies and the general public.
• To make routine contacts with the public, state officials, employees, etc.
• To disseminate printed materials and correspondence.
• To compile and maintain statistics and other data.
• To provide information and assistance to state agencies, community organizations, the public and others.
• To receive and process requests for reformatting of state documents into alternative formats.
• To perform simple, routine repairs to equipment.
• To maintain an inventory of supplies.
• To do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations.

SUPERVISION EXERCISED: Usually none.

Position Type: Full-time

Job Categories: Support Staff > Clerical

Job Requirements

• REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors, staff and the public; the ability to perform simple routine repairs to equipment; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through graduation from a senior high school; and Experience: Such as may have been gained through employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
• At least 1 year(s) of relevant experience preferred.
• High School/Trade School degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Kayla Duarte , Executive Associate
• 255 Westminster Street
• Office of Human Resources
• Providence , Rhode Island 02903
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]