INFORMATION SERVICES TECH I

RI Council 94; Providence (RI); On-site; USD 50,000 - 54,000; Full time

Job summary

Rhode Island Department of Elementary and Secondary Education seeks an Information Services Technician I to provide centralized information and library/communications support for certification programs across the state.

You will access and process data through electronic networks, assist public inquiries, and help publish materials while maintaining accurate records and statistics in a fast-paced government setting.

Qualifications

• High school diploma or equivalent.
• Experience in information provision to the public or clerical work using computer equipment and software.
• Ability to access and process data through statewide networks using word processing and WWW tools.

Responsibilities

• Provide information, publication, resource and reference services statewide.
• Answer requests from the public and state agencies and disseminate printed materials.
• Compile and maintain statistics and data; assist with formatting state documents.

Skills

State government knowledge

General office practices

Data processing

Word processing

Internet/WWW tools

Data reporting

Public information/customer service

Education

High school diploma

Tools

Word processing software

Internet/Web access tools

Public information systems

Job description

Department Department of Elementary and Secondary Education Division Education Staff Salary $49,837.00 - $54,317.00 Job Profile JC-02422300-23 - Information Services Technician I (C94 L2872 RIDE DAVIES, SCHOOL FOR THE DEAF) Scheduled Work Days & Work Hours

Required Qualifications for Appointment:

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors, staff and the public; the ability to perform simple routine repairs to equipment; and related capacities and abilities.

Education and Experience:

Education: Such as may have been gained through graduation from a senior high school; and Experience: Such as may have been gained through employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Job Requisition Number

JR103775

Information Services Tech I (Open) Pay Grade C00316 A Classification Information Services Technician I Class Definition

General Statement of Duties:

To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.

Illustrative Examples of Work Performed:

To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services. To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs. To assist in answering requests and providing information on a wide variety of services and programs. To answer the telephone and in-person requests for general information from other state agencies and the general public. To make routine contacts with the public, state officials, employees, etc. To disseminate printed materials and correspondence. To compile and maintain statistics and other data. To provide information and assistance to state agencies, community organizations, the public and others. To receive and process requests for reformatting of state documents into alternative formats. To perform simple, routine repairs to equipment. To maintain an inventory of supplies. To do related work as required.

Supplemental Information

Join the Office of Educator Excellence and Certification Services as an Information Services Technician 1 and play a vital role in supporting Rhode Island's educator certification programs. In this position, you will provide technical, administrative, and customer service support to ensure the accurate and efficient processing of certification applications for educators across the state. Working in a fast-paced environment, you will utilize the eCert system and other electronic platforms to process applications, maintain certification records, and respond to inquiries from educators, school districts, state agencies, and members of the public. This role is an excellent opportunity for a detail-oriented professional who enjoys delivering exceptional customer service, navigating complex processes, and helping educators successfully achieve and maintain certification. Join our team and make a meaningful impact on the state’s education workforce.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/. Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

STATE OF RHODE ISLAND JOBS

The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact.