INFORMATION SERVICES TECH I

State of careers Rhode Island; Derry (NH); On-site; USD 50,000 - 54,000; Full time

Job summary

Department of Elementary and Secondary Education in Rhode Island is seeking an Information Services Technician I to provide centralized information, publication, resource and reference services. The role involves accessing data through electronic networks, assisting with certification-related information, and responding to inquiries from educators and the public.

The position requires a high school diploma and experience in information provision or clerical work with computers, with

Qualifications

• Education: Such as may have been gained through graduation from a senior high school; and
• Experience: Employment in a position providing information to the public or clerical work involving computer equipment and software.
• Or, any combination of education and experience substantially equivalent to above.

Responsibilities

• Perform information, publication, resource and statewide information/library/communications services.
• Access and process data through electronic networks and the Internet using word processing, the WWW and software.
• Answer requests and provide information on a wide variety of services and programs.
• Answer telephone and in-person requests for general information from state agencies and the public.
• Make routine contacts with the public and state officials.
• Disseminate printed materials and correspondence.
• Compile and maintain statistics and data.
• Provide information and assistance to state agencies, community organizations, the public and others.
• Receive and process requests for reformatting of state documents into alternative formats.
• Perform simple, routine repairs to equipment.
• Maintain an inventory of supplies.
• Do related work as required.

Skills

State government knowledge

General office practices

Data processing equipment

Word processing and WWW usage

Report compilation

Customer service skills

Interpersonal relationships

Keyboarding speed and accuracy

Education

High school diploma or equivalent

Tools

Word processing software

Internet/WWW

Various software programs

Job description

Department of Elementary and Secondary Education

Division

Education Staff

$49,837.00 - $54,317.00

Job Profile

Scheduled Work Days & Work Hours

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of state government, services and programs; a working knowledge of general office practices; the ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource; the ability to access and process data through statewide networks using word processing, the WWW and various software programs; the ability to perform keyboard functions with reasonable speed and accuracy; the ability to compile reports; the ability to establish and maintain effective working relationships with supervisors, staff and the public; the ability to perform simple routine repairs to equipment; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through graduation from a senior high school; and

Experience: Such as may have been gained through employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Job Requisition Number

JR103775 INFORMATION SERVICES TECH I (Open)

Pay Grade

C00316 A

Classification

Class Definition

GENERAL STATEMENT OF DUTIES: To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a supervisor with latitude for the exercise of independent judgement; work is reviewed in process and upon completion for conformance to established policies, procedures and regulations.

SUPERVISION EXERCISED: Usually none.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.

To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.

To assist in answering requests and providing information on a wide variety of services and programs.

To answer the telephone and in-person requests for general information from other state agencies and the general public.

To make routine contacts with the public, state officials, employees, etc.

To disseminate printed materials and correspondence.

To compile and maintain statistics and other data.

To provide information and assistance to state agencies, community organizations, the public and others.

To receive and process requests for reformatting of state documents into alternative formats.

To perform simple, routine repairs to equipment.

To maintain an inventory of supplies.

To do related work as required.

Supplemental Information

Join the Office of Educator Excellence and Certification Services as an Information Services Technician 1 and play a vital role in supporting Rhode Island’s educator certification programs. In this position, you will provide technical, administrative, and customer service support to ensure the accurate and efficient processing of certification applications for educators across the state. Working in a fast-paced environment, you will utilize the eCert system and other electronic platforms to process applications, maintain certification records, and respond to inquiries from educators, school districts, state agencies, and members of the public. This role is an excellent opportunity for a detail-oriented professional who enjoys delivering exceptional customer service, navigating complex processes, and helping educators successfully achieve and maintain certification. Join our team and make a meaningful impact on the state’s education workforce.

For information regarding thebenefits available to State of RhodeIsland employees, please visit the Office of Employee Benefits' website athttp://www.employeebenefits.ri.gov/ .

Also, be advised thata new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

Where they work

250 Benefit St, Providence, Rhode Island 02903, US