Info Services Technician I - Data & Public Information Support

Rhode Island Department of Education; Providence (RI); On-site; USD 40,000 - 50,000; Full time

Job summary

Rhode Island Department of Education in Providence, RI seeks an Information Services Technician I to support educator certification programs and provide technical, administrative and customer service support for applications in the eCert system and related platforms.

This role handles processing, record-keeping, inquiries from educators and districts, and related duties in a fast-paced environment, contributing to accurate certification workflows and efficient public service.

Qualifications

• A working knowledge of state government and public service practices.
• Education: High School or equivalent; experience in information services or clerical work acceptable.
• Ability to access and process data via networks and software programs.

Responsibilities

• Provide information, publication, resource and reference services.
• Process data and maintain certification records.
• Respond to inquiries from educators, districts, state agencies and the public.
• Answer telephone and in-person requests for general information.
• Maintain inventory of supplies and handle routine equipment repairs.

Skills

State government knowledge

General office practices

Data processing

Typing speed

Report compilation

Customer service

Education

High School diploma or equivalent

Tools

eCert system

Job description

Rhode Island Department of Education in Providence, RI seeks an Information Services Technician I to support educator certification programs and provide technical, administrative and customer service support for applications in the eCert system and related platforms.

This role handles processing, record-keeping, inquiries from educators and districts, and related duties in a fast-paced environment, contributing to accurate certification workflows and efficient public service.