Information Services Assistant – Passports

Infodepot; Spartanburg (SC); On-site; USD 25,000 - 34,000; Full time

Job summary

The Spartanburg County Public Library is seeking an Information Services Assistant – Passports to support passport services at the Headquarters Library. This role requires coordinating passport applications, maintaining up-to-date materials, and delivering high-quality customer service in a busy library environment.

The incumbent will track applications, participate in staff training, and assist with collection maintenance and daily library operations while ensuring confidentiality and adherence

Qualifications

• Bachelor’s degree or equivalent education and experience required.
• Experience with library technology including internet, research databases, productivity software, and communications applications.
• Commitment to excellent customer service, accuracy, and confidentiality.

Responsibilities

• Schedules and processes passport applications to meet facility needs.
• Tracks passport applications to ensure timely submission to Passport Services.
• Maintains up-to-date passport literature and materials; follows official guidance.
• Attends training and participates in facility-wide training as required.
• Maintains confidentiality and adheres to Passport Application Resource Guide (PARG).
• Provides excellent customer service for information requests and reader’s advisory needs.
• Collaborates with community partners and staff to deliver relevant services and programs.
• Assists with processing, shifting, and weeding collections; shelves and displays materials.

Skills

Library technology experience

Interpersonal and customer service

Time management and attention todetail

Independence and teamwork

Public service collaboration

SC MFA/MFA friendly security awareness

Education

Bachelor’s degree or equivalent education and experience

Job description

To be considered for this position, applicants must submit a cover letter, application, and resume.
*Internal candidates must apply online. Submit a cover letter and updated resume by November 4, 2026

POSTING DATE: October 21, 2026

JOB TITLE: Information Services Assistant – Passports, Grade 20

LOCATION: Headquarters Library

DATE AVAILABLE: December 1, 2026

SALARY: $2,668 per month (Includes generous benefits package)

HOURS: 40 hours per week

Week A & D: Sun OFF; Mon 8:30-5:30; Tues8:30-5:30; Wed 11:15-8:15; Thurs 8:30-5:30; Fri 8:30-5:30; Sat OFF

Week B: Sun Off; Mon 8:30-5:30; Tues 8:30-5:45; Wed 11:15-8:15; Thurs 8:30-5:45; Fri OFF Sat 9:15-5:15

Week C: Sun 12:15-5:15; Mon OFF; Tues 8:30-5:45;Wed 11:15-8:15; Thurs 8:30-5:45; Fri 9:15-6:15; Sat OFF (Note: Must beflexible to accommodate schedule changes may be asked to work other times))

EDUCATION/EXPERIENCE:

Bachelor’s degree or equivalent education and experience required.

ESSENTIAL FUNCTIONS:

• Schedulesand successfully executes an equitable number of passport applications based onthe needs of facility.
• Regularlytracks passport applications to ensure they are received by Passport Services.
• Maintainsup to date literature and applications related to passport applications andkeeps up to date with changes as communicated through official passportacceptance agent correspondence.
• Supportspassport facility by attending yearly training and being available forperiodical facility training.
• Maintainsconfidentiality and abiding by all rules set forward by the PassportApplication Resource Guide (PARG).
• Providessuperior customer service with information requests, reader’s advisoryquestions, computers, digital devices, and library equipment.
• Collaborateswith community partners, patrons, and staff to provide relevant, innovativeassistance and programs for patrons of the Information ServicesDepartment.
• Assistswith processing, shifting, and weeding of the collection when needed; readsshelves to make sure items are in the correct order on the shelf; assists withlibrary book displays; shelves materials when necessary.
• Handlesfinancial transactions and assists in preparing bank deposits.
• Responsiblefor maintaining an attractive space in the Information Services department.
• Participatesin department meetings, assigned committee meetings, and online discussions.
• Attendsregular training related to adult services and other library work.
• Remainsaware of safety and security issues and takes appropriate action as needed;roves the department to maintain awareness of patron needs and security.

KNOWLEDGE & SKILLS:

• Bachelor’s Degree orequivalent combination of education and experience
• Experience andproficiency with current library technology, including the internet, researchdatabases, productivity software, and communications applications
• Strong interpersonal andcustomer service skills
• Good time managementskills and attention to detail
• Ability to takedirection and work independently or in a team environment
• Proven experience incollaborating with others to provide appropriate service and programs for thepublic
• SCPL uses multi-factor authentication fornetwork and program access. Employees may be required to use their personaldevice for MFA.
• Driver’s license valid in the state of SouthCarolina with the ability to drive to other libraries.

The library accepts applications with cover letter and resume when a job position is available. Drug Testing is a partof the library’s hiring process. If you require any accommodations in applying for any position, please do nothesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.