Information Services Assistant - Passports 40 hours, Headquarters Library See details

Infodepot; Spartanburg (SC); On-site; USD 27,095 - 32,454; Full time

Benefits offered by this job

Generous benefits package

Job summary

A public library in Spartanburg is looking for an Information Services Assistant to manage passport applications and provide exceptional customer service. Ideal candidates will have a Bachelor's degree and strong interpersonal skills. Flexibility in scheduling and proficiency with library technologies are required. This full-time position offers a salary of $2,668 per month and includes generous benefits.

Qualifications

• Must pass pre-employment testing.
• Must have a valid driver's license in South Carolina.

Responsibilities

• Manage passport applications and schedules.
• Assist with customer service and technical issues.
• Maintain library materials and space.
• Participate in community programs and training.

Skills

Interpersonal skills

Customer service skills

Time management

Attention to detail

Ability to work independently

Library technology proficiency

Collaboration skills

Education

Bachelor's degree or equivalent experience

Job description

To be considered for this position, applicants must submit a cover letter, application, and resume. Internal candidates must apply online. Submit a cover letter and updated resume by November 20, 2025

POSTING DATE: November 6, 2025
JOB TITLE: Information Services Assistant - Passports, Grade 20
LOCATION: Headquarters Library
DATE AVAILABLE: January 1, 2026
SALARY: $2,668 per month (Includes generous benefits package)

HOURS: 40 hours per week

Week A: S 12:15-5:15; Mon 11:15-8:15; Tues OFF;Wed 8:30-5:45; Thurs 8:30-5:45; Fri 9:15-6:15; Sat OFF

Week B & C: S OFF; Mon 11:15-8:15; Tues8:30-5:30; Wed 8:30-5:30; Thurs 8:30-5:30; Fri 8:30-5:30; Sat OFF

Week D: S OFF; Mon 11:15-8:15; Tues 8:30-5:45;Wed 8:30-5:30; Thurs 8:30-5:45; Fri OFF; Sat 9:15-5:15

Note: Must be flexible to accommodate schedule changes may be asked to work other times)

EDUCATION/EXPERIENCE: Bachelor’s degree or equivalent combination of education and experience. Must pass pre-employment testing.

ESSENTIAL FUNCTIONS:

• Schedulesand successfully executes an equitable number of passport applications based onthe needs of facility.
• Regularlytracks passport applications to ensure they are received by Passport Services.
• Maintainsup to date literature and applications related to passport applications andkeeps up to date with changes as communicated through official passportacceptance agent correspondence.
• Supportspassport facility by attending yearly training and being available forperiodical facility training.
• Maintainsconfidentiality and abiding by all rules set forward by the PassportApplication Resource Guide (PARG).
• Providessuperior customer service with information requests, reader’s advisoryquestions, computers, digital devices, and library equipment.
• Collaborateswith community partners, patrons, and staff to provide relevant, innovativeassistance and programs for patrons of the Information ServicesDepartment.
• Assistswith processing, shifting, and weeding of the collection when needed; readsshelves to make sure items are in the correct order on the shelf; assists withlibrary book displays; shelves materials when necessary.
• Handlesfinancial transactions and assists in preparing bank deposits.
• Responsiblefor maintaining an attractive space in the Information Services department.
• Participatesin department meetings, assigned committee meetings, and online discussions.
• Attendsregular training related to adult services and other library work.
• Remainsaware of safety and security issues and takes appropriate action as needed;roves the department to maintain awareness of patron needs and security.

KNOWLEDGE & SKILLS:

• Bachelor’s Degree orequivalent combination of education and experience
• Experience andproficiency with current library technology, including the internet, researchdatabases, productivity software, and communications applications
• Strong interpersonal andcustomer service skills
• Good time managementskills and attention to detail
• Ability to takedirection and work independently or in a team environment
• Proven experience incollaborating with others to provide appropriate service and programs for thepublic
• SCPLuses multi-factor authentication for network and program access. Employees maybe required to use their personal device for MFA.
• Driver’s license validin the State of South Carolina with the ability to drive to otherlibraries

The library accepts applications with cover letter and resume when a job position is available. Drug Testing is a partof the library’s hiring process. If you require any accommodations in applying for any position, please do nothesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.