Support Specialist

Infodepot; Spartanburg (SC); On-site; USD 33,858 - 40,556; Full time

Job summary

Infodepot is seeking a Support Specialist in Spartanburg, SC to provide levels 1 & 2 technical support and assist users with hardware and software issues. The ideal candidate must have a high school diploma and relevant experience, with strong knowledge of operating systems and MS Office. The role requires excellent communication skills and a commitment to customer service. The position is full-time, working 40 hours a week with a salary of $3,334 per month, effective June 1, 2026.

Qualifications

• High school diploma required with relevant experience; degrees preferred.
• Experience providing technical support in a library or similar environment.
• Strong understanding of operating systems and MS Office software.

Responsibilities

• Provide levels 1 & 2 technical support for hardware and software issues.
• Monitor support tools/portals for alerts.
• Document trouble tickets and service requests.

Skills

Technical support experience

Knowledge of Windows and MS Office

Excellent communication skills

Problem-solving skills

Customer-focused attitude

Education

High school diploma

Associate's or Bachelor's degree in a related field

Job description

To be considered for this position, applicants must submit a cover letter, application, and resume. Internal candidates must apply online. Submit a cover letter and updated resume by May 6, 2026.

POSTING DATE: April 22, 2026
JOB TITLE: Support Specialist, Grade 22
LOCATION: Headquarters Library
DATE AVAILABLE: June 1, 2026
SALARY: $3334 per month (Includes generous benefit package)
HOURS: 40 hours per week
Monday through Friday, 8:00am to 5:00pm, required to participate in a 24/7 on-call support rotation schedule

EDUCATION/EXPERIENCE: High school diploma with related experience; Associate's or Bachelor's degree in a related field preferred. Must pass pre-employment testing.

Essential Functions

• Provide Levels 1 & 2 technical support by diagnosing and resolving hardware, software, and configuration issues and implementing solutions.
• Monitors support tools/portals for alerts and red flags.
• Answer helpdesk phone calls and respond to email requests promptly and professionally.
• Listen to users' concerns, troubleshoot issues, and provide solutions or elevate to the IT Team for further troubleshooting.
• Test, organize, and inventory technology equipment (desktops, laptops, mice, keyboards, etc.).
• Assist users with common problems such as login issues, software installation, and printer troubleshooting.
• Perform small projects such as hardware, software, and peripheral installs/deployments.
• Assist in computer replacements in line with the SCPL Lease program.
• Communicate clear and concise instructions to users on problem resolution or workarounds.
• Document and maintain an organized record of all trouble tickets and service requests.
• Prioritize and categorize tickets based on urgency and complexity.
• Stay up to date with emerging technologies and software to provide relevant advice and guidance.
• Assist in maintaining Knowledge Base/Bulletins for known issues.
• Work with the IT team to address technical issues and participate in team meetings as required.
• Share insights and user feedback to help improve the library's technology infrastructure.

Knowledge & Skills

• High school diploma with relevant experience; Associate's or Bachelor's degree in a related field preferred.
• Proven experience in providing technical support, preferably in a library or similar environment.
• Strong knowledge of common operating systems (e.g., Windows, tablet OS’s, and portable devices) and MS Office productivity software.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Customer‑focused attitude with a commitment to delivering exceptional service.
• Strong problem‑solving skills and the ability to work well under pressure.
• Knowledge of library systems and technologies (e.g., integrated library systems) is a plus.
• SCPL uses multi‑factor authentication for network and program access. Employees may be required to use a personal device for MFA.
• Driver’s license valid in the State of South Carolina with the ability to drive to other libraries.

The library accepts applications with cover letter and resume when a job position is available. Drug Testing is part of the library’s hiring process. If you require any accommodations in applying for any position, please do not hesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.