Passport Services & Information Desk Assistant

Infodepot; Spartanburg (SC); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

The Spartanburg County Public Library is seeking an Information Services Assistant – Passports to support passport services at the Headquarters Library. This role requires coordinating passport applications, maintaining up-to-date materials, and delivering high-quality customer service in a busy library environment.

The incumbent will track applications, participate in staff training, and assist with collection maintenance and daily library operations while ensuring confidentiality and adherence

Qualifikationen

• Bachelor’s degree or equivalent education and experience required.
• Experience with library technology including internet, research databases, productivity software, and communications applications.
• Commitment to excellent customer service, accuracy, and confidentiality.

Aufgaben

• Schedules and processes passport applications to meet facility needs.
• Tracks passport applications to ensure timely submission to Passport Services.
• Maintains up-to-date passport literature and materials; follows official guidance.
• Attends training and participates in facility-wide training as required.
• Maintains confidentiality and adheres to Passport Application Resource Guide (PARG).
• Provides excellent customer service for information requests and reader’s advisory needs.
• Collaborates with community partners and staff to deliver relevant services and programs.
• Assists with processing, shifting, and weeding collections; shelves and displays materials.

Kenntnisse

Library technology experience

Interpersonal and customer service

Time management and attention todetail

Independence and teamwork

Public service collaboration

SC MFA/MFA friendly security awareness

Ausbildung

Bachelor’s degree or equivalent education and experience

Jobbeschreibung

The Spartanburg County Public Library is seeking an Information Services Assistant – Passports to support passport services at the Headquarters Library. This role requires coordinating passport applications, maintaining up-to-date materials, and delivering high-quality customer service in a busy library environment.

The incumbent will track applications, participate in staff training, and assist with collection maintenance and daily library operations while ensuring confidentiality and adherence