Information Desk

Carroll University; Waukesha (WI); On-site; USD 14,000 - 21,000; Part time

Job summary

Carroll University in Waukesha is seeking a Campus Center Information Desk Worker to assist students and visitors, respond to inquiries, and provide friendly, accurate information about campus services.

You will support cashier operations, help with lost and found, and serve as a liaison with campus departments such as Reservations & Events Services, Dining, and Public Safety. This student position offers hands-on experience in a dynamic university environment.

Qualifications

• Strong interpersonal skills and customer service mindset.
• Ability to communicate clearly and professionally.
• Reliable and able to multitask in a busy environment.
• Willing to learn new software and procedures.
• Able to stand for extended periods and lift/move equipment.

Responsibilities

• Answer calls and provide timely information.
• Process cashier transactions and manage funds.
• Support lost and found and package distribution.
• Record Pioneer Card information and process card payments.
• Assist in emergency procedures under supervision.
• Use EMS, OneNote, Notifii, Excel, Transact, and Word.
• Collaborate with Reservations, Dining, and Public Safety.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Flexibility

Tools

EMS

OneNote

Notifii

Excel

Transact

Word

Job description

Campus Center Information Desk | Student Employment

Department – Campus Center
Job Title – Campus Center Information Desk Worker

Purpose of Job

Student workers at the Campus Center Information Desk serve as an information source to the Carroll University campus and the greater Waukesha community. They report to the Assistant Director of Campus Center Operations and are supervised by the CampusCenter Operations Fellow. They may also take direction from other professional staff members within the department of Campus Services including the Pioneer Shop and Reservationsand Event Services.

Duties and Responsibilities

• Answer calls to the Information Desk and University Switchboard using proper telephoneetiquette, providing callers with timely/correct information or seeking assistanceto answer the question.
• Perform cashier functions by processing customer transactions, including registeroperations and account fund additions.
• Support/maintain services offered at the Information Desk, including but not limitedto the main campus lost and found, the distribution of packages to students, and more.
• Serve as a representative of the Pioneer Card Office, recording information, resolvingissues, and processing payments for new and replacement Pioneer Cards.
• Understand emergency procedures and assist Public Safety and other departments inthe proper implementation of emergency protocols in the event of an emergency.
• Utilize computer skills (EMS, OneNote, Notifii, Excel, Transact, Word, etc.).
• Utilize Carroll e-mail accounts to communicate with colleagues and professional staffmembers.
• Work closely with the Reservations and Events Services Office, Dining Services, PhysicalPlant, and Public Safety when needed.
• Attend required student employee staff development meetings/programs.
• Perform other duties and special projects as assigned.

Job Qualifications

• Strong interpersonal, communication, and customer service skills as well as a highdegree of attention to detail.
• Ability to solve problems, work as a team player, and manage multiple priorities.
• Reliability, accuracy, and flexibility related to work schedule.
• A desire to learn and adapt to an ever-changing environment.
• Ability to stand or sit for extended periods of time and assist in lifting/movingequipment and supplies

Supervisor(s)

• Justin Latawiec | 262.524.7354 | [e-mail]