University Housing Security & Service Desk

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 1,653,000 - 2,204,000; Part time

Job summary

University Housing at the University of Wisconsin–Milwaukee is seeking a Security & Service Desk student employee to support residents and visitors. The role includes answering questions, greeting individuals, and assisting with campus information in the residence halls.

Shifts include overnights (12 AM–6 AM), weekends, holidays, and breaks, with 12–23 hours per week. Candidates must retain student status, maintain a 2.0 GPA, and complete required background checks while providing professional

Qualifications

• Must be a student in good standing at UWM (part-time status).
• Maintain a cumulative GPA of at least 2.0.
• Willingness to work overnights, holidays, weekends, and breaks.
• Must pass University Criminal Background Check and University Housing Behavior Check.
• Basic computer skills (Office 365, Teams, Word, Excel).

Responsibilities

• Staff service desks and greet residents, guests, and staff.
• Answer phones and emails, distribute mail, update inventory, and process payments.
• Monitor entrances/exits and enforce UH policies.
• Respond to emergencies, fire alarms, medical incidents, and elevator entrapments.
• Attend mandatory trainings and maintain professional integrity.

Skills

Leadership

Communication

Professionalism

Critical Thinking

Customer Service

Tools

Office 365

Teams

Word

Excel

Job description

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University Housing Security & Service Desk

Security and Service Desk employees serve University Housing by staffing the service desks at the UWM Residence Halls (Sandburg, Cambridge, RiverView, and Kenilworth) which serve students, parents, summer guests, other UH employees, and more. SSD employees assist residents with a variety of concerns such as campus questions and details pertaining to living in the Residence Halls. They confront and enforce UH policies and other security concerns such as responding to fire alarms. This position has flexible scheduling that works around your class schedule. Employees are required to work overnights (12AM-6AM) on a weekly to biweekly basis, as well as holidays, weekends, and over breaks. If you want to build critical thinking and leadership skills, are responsible and adaptable, and are willing to learn new things every day we are very interested in interviewing you.

Position Requirements

• Satisfactory completion of University Criminal Background Check and University Housing Resident and Guest Behavior Check.
• Retain (at minimum) part-time status as a student at UWM.
• Possess (at time of hire) and maintain a cumulative 2.0 GPA.
• Must be in good behavior standing with University Housing and UWM.
• Must possess basic computer skills (Office 365, Teams, Word, Excel, etc.)
• Must demonstrate qualities of leadership, responsibility, and independence.
• Have willingness to accept new responsibilities and challenges while learning the position.
• Work 12-23 hours per week during the academic year, Winter break, and Spring break.
• Must work overnights (12AM-6AM), holidays, weekends, and shifts while not in class.
• Physical Requirements: Must be physically able to respond to emergency situations (able to move through congested areas, walking tours of the building, and able to use stairs without aid of elevators, etc.)

Responsibilities

• Work with Residence Life Professional Staff Members, SuperDesk Coordinators, fellow SuperDesk staff members, and other University Housing staff to maintain an environment that is conducive to the academic and personal success of residents.
• Provide excellent customer service to all persons who enter the residence halls including answering questions and greeting individuals as they enter the building.
• Showcase excellent communication skills with residents and University Housing employees.
• Arrive to shifts on time and wearing the proper uniform.
• Appropriately confront policy violations and other security concerns.
• Complete checks of entrances and exits of the building.
• Respond to emergency situations including medical emergencies, fire alarms, elevator entrapments, etc.
• Answer phones, distribute mail/packages, update inventory supplies and sale items, and other administrative tasks.
• Process credit cards and check transactions for sale items, guest housing payments, etc.
• Abide by FERPA and other confidential rules / regulations.
• Abide by all University Housing policy violations, rules, and regulations as well as all items outlined in the Student Employee Handbook.
• Attend all mandatory training sessions prior to each academic semester and trainings throughout each semester.
• Monitor all who come into and out of the residence halls.
• Make ethical decisions and maintain professional integrity.
• Remain sensitive to others and maintain a genuine interest in working for students’ best interests.
• Maintain a positive attitude while working with residents, guests, staff, etc.
• Complete special duties and projects as assigned.

Panther Edge Competencies

• Critical Thinking
• Communication
• Professionalismy>
• Leadership

Communication - The Security & Service Desk position involves answering phones, emails, and speaking to residents, guests, and UWM families in person at our service desks. They must be able to communicate well through multiple methods of communication.

Professionalism - Security & Service Desk employees are stationed at our front desks and are often considered faces of the Housing department since they are some of the first people seen by those walking into UWM Residence Halls. They must have great customer service capabilities to address the needs of residents and guests.