IT Service Desk Technician

University of Wisconsin–Madison; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

We are seeking an IT Service Desk Attendant based in Van Hise Hall at the University of Wisconsin–Madison. The role supports patrons across campus with computer and classroom tech, and requires a minimum of 10 hours per week in-person.

Shifts are weekdays 7:45 am–5:00 pm, with a possible summer/winter-break schedule. Anticipated start: 01/18/2027. Not remote. Salary: $15.00/hr; 2–3 positions available. Training will be provided on-site.

Qualifications

• Must be eligible for student employment.
• Curiosity and interest in learning about IT equipment (macOS/Windows, projectors, A/V devices, printers, scanners).
• Training and experience in providing excellent customer service.
• Training and experience in troubleshooting technological issues.
• Ability to independently follow verbal and written instructions.
• Ability to work for more than one semester.

Responsibilities

• Field inquiries in-person, via telephone, email and chat.
• Assist instructional staff with equipment circulation and classroom technology.
• Perform setup, installation, maintenance, and updates for department-owned equipment.
• Use ticketing and communication tools to track and document work.
• Troubleshoot software, hardware, and network connectivity issues.
• Provide lab customers with printing process assistance.

Skills

Student employment eligibility

Customer service

Troubleshooting

Instruction following

Semester continuity

Tools

Microsoft Office

Job description

Department Overview

We support customers in several buildings around campus; however, this position is based in Van Hise Hall. We offer a fun and challenging work environment, with the opportunity to develop problem solving and communication skills employers are looking for. Visit http://its.ls.wisc.edu for more information.

Anticipated Start Date

01/18/2027

Remote Work Eligibility Detail

Not Remote

Anticipated Hours Per Week

Minimum: 10 Maximum: 10

Schedule

A variety of shifts are available weekdays between 7:45 am and 5:00 pm. Applicants must be able to work at least 10 hours per week Monday-Friday. There is a possibility of summer and winter-break hours (must be eligible for continuing student employment).

Salary/Wage Range/Lump Sum

Minimum: $15.00/hr Maximum: $15.00/hr

Number of Positions

2-3

Qualifications

Required:

• Must be eligible for student employment.

Preferred:

• Curiosity and interest in learning about using and supporting IT equipment such as computers (macOS and Windows), projectors, audio/video recording devices, printers and scanners.


• Training and experience in providing excellent customer service.


• Training and experience in troubleshooting technological issues.


• Ability to independently follow verbal and written instructions.


• Ability to work for more than one semester.

Knowledge, Skills & Abilities

• Desire to develop technical and troubleshooting skills with both Mac and Windows operating systems.


• Desire to provide friendly and helpful customer service.


• Ability to communicate effectively with customers from a variety of backgrounds.


• Demonstrated ability to manage details and multi-tasking.


• Knowledge of commonly used software such as Microsoft Office.

Position Summary/Job Duties

We are located on the second and fourth floors of Van Hise Hall. As an IT Service Desk Attendant you will:

• Field inquiries from patrons in-person, via telephone, email and chat.


• Assist instructional staff with equipment circulation and use of classroom technology.


• Perform setup, installation, maintenance, and updates for department-owned computer equipment.


• Use ticketing and communication tools to track and document work.


• Troubleshoot software, hardware, and network connectivity issues.


• Provide computer lab customers assistance with the printing process.

We will provide all necessary training through in-person and online training modules. This position is 100% in-person.

Duties may include:

• Independently helping with technical issues in several buildings across campus. Supervisors are always available to consult electronically.


• Equipment and materials check-in/out.


• Computer lab equipment maintenance including restocking paper in printers.


• Cleaning and preparing classrooms for instructors.


• Other duties as assigned.

Physical Demands

Ability to lift 10-20 lbs, occasionally to move computers, monitors, and other IT equipment.

Institutional Statements

Equal Employment Opportunity Statement

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/