Info Sys Applications Analyst 2 - Hybrid Nashville, TN

Novalink Solutions LLC; Nashville (TN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Novalink Solutions LLC in Nashville, TN is seeking an Info Sys Applications Analyst 2 to provide primary application support for CityWorks and related systems.

The role includes testing, business analysis, Crystal Reports and SQL query work, and close collaboration with IT teams and end users, all within a hybrid work setup in Nashville.

Strong communication skills and 4–6 years of relevant experience are required, along with readiness to contribute to training and documentation efforts.

Qualifications

• Clear verbal and written communication
• Proficient with SQL and reporting tools
• Experience with user support and training

Responsibilities

• Provide primary application support for CityWorks and related systems
• Perform testing (plans/cases) and troubleshoot applications
• Create/modify reports in Crystal Reports and write SQL queries
• Conduct business analysis, define work plans, deliverables and status reports
• Coordinate with process owners, users, ITS team and consultants
• Assist in end-user training and preparation of training materials

Skills

Communication skills

Job description

Info Sys Applications Analyst 2 - Hybrid Nashville, TN

Nashville, United States | Posted on 09/21/2026

• Actual Job Title 66391 - Info Sys Applications Analyst 2
• Job Type FT Contract
• Date Opened 09/21/2026
• Target Date 09/30/2026
• Country United States
• Number of Positions 1

Job Description

• Providing primary application support for CityWorks which is being used by a select group of general government departments.
  
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
  
• Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
  
• Report or form creation/modification in Crystal Reports and SQL queries using Cityworks and Land Management data.
  
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user-level meetings, and preparing application requirements/specifications.
  
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
  
• Data extracts from SQL based on user request and/or public request
  
• Experience with CityWorks configuration and support, Crystal reporting, and SQL queries
  
• Experience with SQL Server Management Studio (SSMS)
  
• Experience writing SQL queries to update or extract data from a SQL database
  
• Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
  
• Experience coordinating and conducting end-user training including preparing and updating training materials.As part of an implementation training rollout a plus.
  

Skills

Communication skills both verbal and written

Proficient (4-6 Years)

Yes