IS Applications Analyst 2 - Service Applications System Administrator

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 75,000 - 110,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County is seeking an Information Systems Applications Analyst 2 to support the Metro Legislative Management System (MLM) and related tools, including Legistar, VoteCast, and Council Chambers hardware and software.

ITS operates 24x7 to ensure secure communications and efficient operations for Metro and the public. The role requires willingness to work nights, weekends, and holidays as needed.

Qualifications

• Granicus Applications Administration experience.
• IT software and hardware support experience.
• Ability to clearly communicate customer needs and issues.
• Proven problem solving and process improvement
• Strong skills in Outlook, Word, Excel, PowerPoint

Responsibilities

• Serve as systems administrator, business analyst, tester, and support specialist for MLM and related tools.
• Attend Metro Council Meetings and support remote access to meetings.
• Prepare requirements for changes to IT functionality via interviews and analysis.
• Develop positive relationships with ITS staff, customers, and council members.
• Coordinate with hosting vendors and other ITS areas to meet customer needs.
• Collaborate to drive business strategies and improve services.
• Support applications and integrations including Nashville.gov and MLM components.
• Review and improve business processes with customers and partners.
• Enhance application security with ITS Security team.
• Act as liaison between ITS, vendors, and users of supported systems.
• Manage data processes including archiving/purging and backups.
• Develop and manage Disaster Recovery and Business Continuity plans.
• Create test plans and assist with application testing.
• Coordinate training for supported applications and schedule sessions.
• Manage annual software maintenance and licensing for supported apps.
• Facilitate communication between council members, staff, and ITS divisions.

Skills

Granicus Applications Administration

IT software and hardware support

Clear customer communication

Innovative problem solving

Microsoft Office proficiency

Tools

Granicus

Job description

The Information Systems Applications Analyst 2- Service Applications System Administrator is for the administration and support of the Metro Legislative Management System (MLM) including Legistar, VoteCast (on prem and cloud), VoteCast Display, InSite, Live Manager (on prem and cloud), Media Manager, Special Voting, Council Connect, Boards & Commissions, GovQA, DocAccess, Legistar AI, Civix and all Council Chambers and committee rooms hardware, software, and audio-visual components.

The men and women in Metro’s Information Technology Services (ITS) department work 24-7 to ensure optimum communications both within Metro and between Metro and the general public. Multiple IT teams work to ensure information safety and efficient and effective business transactions.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.

• Perform duties as systems administrator, business analyst, tester, and support specialist for Metro Legislative Management System (MLM), including Legistar, VoteCast (on prem and cloud), VoteCast Display, InSite, Live Manager (on prem and cloud), Media Manager, Special Voting, Council Connect, Boards & Commissions, GovQA, DocAccess, Legistar AI, Civix and all Council Chambers and committee rooms hardware, software, and have an understanding to support the audio-visual components managed by the Metro Nashville Network.
• Set-up of, and attendance at all Metro Council Meetings to perform technical and administrative duties as directed by Metro ITS – view and support all Committee Meetings remotely. This includes driving to the Historic Courthouse.
• Prepare requirements for requested changes to existing IT functionality or for new functionality using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
• Develop and nurture positive business relationships with ITS’ customer department staff, council members and ITS staff.
• Coordinate and communicate with multiple areas in ITS and key customers to ensure that customer needs are met within the framework of ITS standards and policies.
• Coordinate activities with hosting and support vendors for supported systems.
• Collaborate with team to drive important business strategies to provide outstanding customer service, streamline processes, and meet financial goals.
• Support of existing applications, -integrations and tasks, including Nashville.gov, SharePoint and Metro Legislative Management System (MLM), which includes audio/visual and all Granicus components.
• Review current business processes and make recommendations for process improvement through collaboration with customers, vendors, and internal partners.
• Work with ITS Security to enhance application security (administration, monitoring/reviews, recommendations for mitigating risks).
• Act as liaison between ITS, vendors and users of supported applications and systems.
• Perform any required application-based data management and monitoring, including archiving and purging processes where appropriate; define and validate success of backup processes.
• Collaboratively develop and manage Disaster Recovery and Business Continuity plans for supported applications.
• Application testing, including the development of test plans and test cases and troubleshooting the application during non-council weeks.
• Application training for supported applications (coordination, scheduling, instruction, preparation).
• Manage annual software maintenance and licensing for supported applications.
• Act as conduit between council members and council office staff and ITS divisions to quickly and effectively meet and address needs.
• Attends council meetings for the department monthly.

Three (3) years of experience working in Applications Administration Support and/or an Information Technology Customer Support Center.

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Granicus Applications Administration experience
• Information technology software and hardware support
• Communicate customer needs, problems and issues in a concise manner
• Innovative problem solving and process improvement
• Strong computer skills in Microsoft Office applications (i.e., Outlook Word, Excel, PowerPoint, etc.)

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.