Info & Referral Specialist — Community Resource Navigator

SKIL Resource Center; Parsons (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

403B retirement plan

Supplemental plans

Paid holidays

Job summary

SKIL Resource Center in Parsons, KS is seeking an Information and Referral Specialist to serve as the first point of contact for customers requesting services. The role involves coordinating with IL Advocates and program leadership to ensure needs are addressed and documented, and to maintain accurate I&R records.

You will assist individuals in overcoming barriers and support referrals while engaging with community partners to enhance service delivery and reporting.

Qualifications

• At least 18 years of age.
• Have a valid Driver's License.
• Be familiar with Independent Living philosophy.
• Clear background checks.

Responsibilities

• Serve as the point of contact for new customers requesting services.
• Assist individuals accessing the agency in overcoming barriers to receive needed assistance.
• Maintain the Courtesy Cabinet with food and hygiene donations.
• Support IL Advocates with Information and Referrals as needed.
• Collaborate with local community organizations to better serve customers.
• Work with the IL Program Manager and IL/QA Director to compile information for Center reports.
• Maintain a current and accurate customer database of I&Rs.
• Assist IL/QA Director with new data tracking processes for IL Advocate reports.

Skills

Customer service

Communication

Data entry

Collaboration

Job description

SKIL Resource Center in Parsons, KS is seeking an Information and Referral Specialist to serve as the first point of contact for customers requesting services. The role involves coordinating with IL Advocates and program leadership to ensure needs are addressed and documented, and to maintain accurate I&R records.

You will assist individuals in overcoming barriers and support referrals while engaging with community partners to enhance service delivery and reporting.