Industry Product Director, Field Service AI & Growth

ECI Software Solutions, Inc.; United States; Hybrid; USD 180,000 - 250,000; Full time

Job summary

ECI Software Solutions, Inc. is seeking an Industry Product Director to own the industry strategy, P&L, and commercialization for a major field service sector. You will translate industry needs into a portfolio of reusable product bets, AI-enabled workflows, and go-to-market priorities, leading a team of PM Builders.

This senior role acts as the go-to voice on the vertical, collaborates across product, GTM, delivery, and customer success, and reports to the Vertical PM Leader.

Qualifications

• Typically 12+ years in product, industry solutions, general management, or portfolio leadership in software or SaaS, with a Bachelor's; or 8 years with a Master's; or equivalent.
• Multiple cycles of owning industry strategy and P&L outcomes, with demonstrated executive presence and customer-facing credibility.
• Broad, authoritative expertise across a major industry and its adjacencies; recognized internally as a go-to voice on the vertical.
• Demonstrated people-management experience at scale — managing a team of PM Builders goal-setting, performance management, and succession planning.
• A track record resolving significant and unique industry issues requiring evaluation of intangibles, such as market timing, regulatory shifts, and AI disruption.

Responsibilities

• Define the industry strategy and growth thesis across a major industry.
• Turn complexity into value pools with voice-of-customer input as the primary prioritization lens.
• Bring an AI-aware lens to define the industry AI strategy and governance across your team.
• Own the integrated roadmap across a major industry and align investments to customer pain points.
• Prioritize AI and automation use cases in partnership with value-stream PMs, design, engineering, and data leaders.
• Track portfolio health by monitoring roadmap throughput, release adoption, and strategic goals.

Skills

Executive presence

Customer-facing credibility

People-management

Industry strategy

P&L management

SaaS domain knowledge

Education

Bachelor's degree

Master's degree

Job description

ECI Software Solutions, Inc. is seeking an Industry Product Director to own the industry strategy, P&L, and commercialization for a major field service sector. You will translate industry needs into a portfolio of reusable product bets, AI-enabled workflows, and go-to-market priorities, leading a team of PM Builders.

This senior role acts as the go-to voice on the vertical, collaborates across product, GTM, delivery, and customer success, and reports to the Vertical PM Leader.