Cloud Success Readiness Director

Salesforce, Inc.

Chicago (IL)

Hybrid

USD 185,500 - 268,900

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage
Paid parental leave
401(k)
Employee stock purchasing program
Mental health support

Job summary

A leading software company is looking for a Success Architect Director to enhance the Industries Cloud customer experience. This role involves deep collaboration across technology and customer success teams to drive product innovation. The ideal candidate will have 8+ years in Customer Success or Product Management within the SaaS sector, and hands-on experience with Salesforce products. You'll leverage your expertise to improve customer adoption and document product feedback. Join us at the forefront of workforce transformation!

Qualifications

  • 8+ years experience in a relevant role in the SaaS industry.
  • Hands-on experience working with Salesforce products.
  • Experience collaborating with cross-functional teams.

Responsibilities

  • Maintain understanding of the Industries Cloud product portfolio.
  • Act as an early adopter for new product introductions.
  • Engage stakeholders in developing product feedback.

Skills

Executive Communication
Prioritization Agility
Drive for Results
Critical & Strategic Thinking
Subject Matter Expertise
Content & Training Development
Cross-Functional Alignment

Education

8+ years experience in Customer Success or Product Management
Hands-on experience with Salesforce products

Job description

A leading software company is looking for a Success Architect Director to enhance the Industries Cloud customer experience. This role involves deep collaboration across technology and customer success teams to drive product innovation. The ideal candidate will have 8+ years in Customer Success or Product Management within the SaaS sector, and hands-on experience with Salesforce products. You'll leverage your expertise to improve customer adoption and document product feedback. Join us at the forefront of workforce transformation!
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