Industrial Technical Support Engineer – Onsite

Actalent; Indianapolis (IN); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Life Insurance

Disability

HSA

Transit benefits

Employee Assistance Program

PTO/Vacation/Sick Leave

Job summary

Actalent, Indianapolis, IN, seeks a Technical Support Engineer to troubleshoot mechanical, electrical, and system-level issues on the production floor, partnering with customers, production personnel, and engineering teams to diagnose root causes and implement effective solutions.

You will document findings, support continuous improvement, and develop troubleshooting guides while ensuring timely issue resolution. A strong engineering background and hands-on diagnostic skills are essential.

Qualifications

• 3+ years in a heavy industrial manufacturing environment.
• Bachelor's degree in Engineering or Engineering Technology.
• 3+ years of experience troubleshooting equipment.
• Basic understanding of engineering ECRs.

Responsibilities

• Serve as a technical liaison between customers, production, engineering, and quality teams to investigate and resolve product-related issues.
• Troubleshoot mechanical, electrical, and system-level issues to identify root causes and implement corrective actions.
• Gather information from customers and internal stakeholders to diagnose problems and communicate resolution plans.
• Support investigation of equipment and vehicle system issues, including electrical controls and communication networks.
• Collaborate with engineering and production to develop, test, and implement solutions that improve performance and reliability.
• Document root cause findings, corrective actions, and process improvements per company standards.
• Analyze recurring issues to identify trends and drive continuous improvement.
• Develop and maintain troubleshooting guides, work instructions, and technical documentation.
• Participate in product builds, testing activities, and customer support to ensure timely resolutions.
• Leverage understanding of electrical systems, wiring diagrams, and CANbus to support troubleshooting.

Skills

Heavy industry

Troubleshooting

Engineering degree

ECR knowledge

Education

Bachelor's degree in Engineering or Engineering Technology

Job description

Actalent, Indianapolis, IN, seeks a Technical Support Engineer to troubleshoot mechanical, electrical, and system-level issues on the production floor, partnering with customers, production personnel, and engineering teams to diagnose root causes and implement effective solutions.

You will document findings, support continuous improvement, and develop troubleshooting guides while ensuring timely issue resolution. A strong engineering background and hands-on diagnostic skills are essential.