Industrial Solutions Lead — Pilot & Customer Outcomes

Lumaril Corporation; New York (NY); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Daily lunch

Fully paid medical, dental, and vision

401k through Betterment

Job summary

Lumaril Corporation seeks an experienced customer success/operator to drive value from day one. You will scope deals, run discovery sessions, shape pilots, and own end-to-end implementations across growth, delivery, and product strategy.

You’ll bridge customer needs to product with field insights, work closely with engineering, and travel to customer sites as needed. This role emphasizes autonomy and real-world impact in manufacturing environments.

Qualifications

• 3-5+ years of experience in customer success, implementation, operations, or a similar role where you owned business outcomes directly
• Able to handle ambiguity and drive to completion with minimal scaffolding
• Strong analytical instincts: data-driven, pattern recognition, and clear recommendations
• Systems-thinking approach affecting long-term outcomes through early configuration decisions
• Clear, concise communication to operators and executives in the same day
• Willingness to travel 20-40% and coordinate with customer sites

Responsibilities

• Support sales and marketing by acting as a technical and operational resource
• Run discovery sessions with prospective customers to understand workflows, data environment, and pain points
• Help shape commercial narrative and translate field feedback into pricing and positioning
• Design pilot programs scoped for success and measurable value
• Build SOWs and implementation plans with internal and customer alignment
• Own onboarding roadmap from hardware installations to platform go-live
• Manage sequencing, dependencies, and stakeholder expectations
• Convert contracted ARR into recognized revenue on time
• Track metrics like time-to-live for deployments and platform adoption

Skills

Customer success

Analytics

Systems thinking

Communication

Travel readiness

Tools

SCADA

PLC

MES

Job description

Lumaril Corporation seeks an experienced customer success/operator to drive value from day one. You will scope deals, run discovery sessions, shape pilots, and own end-to-end implementations across growth, delivery, and product strategy.

You’ll bridge customer needs to product with field insights, work closely with engineering, and travel to customer sites as needed. This role emphasizes autonomy and real-world impact in manufacturing environments.