Senior Manufacturing Tech Customer Success Leader

Instrumental, Inc.; Palo Alto (CA); Sur place; USD 180 000 - 250 000; Plein temps

Avantages offerts par ce poste

Health insurance

Vision coverage

Dental coverage

Commuter plans

Parental leave

Résumé du poste

Instrumental, Inc. is seeking a Technical Customer Success Executive who blends deep manufacturing expertise with hands-on deployment work to help electronics manufacturers realize measurable business impact from the Instrumental platform.

You will lead deployments, analyze manufacturing and test data, and communicate business value to executive stakeholders while building strong relationships with customers. Based in Palo Alto, you’ll travel to customer sites globally as needed.

Qualifications

• 8 years of hardware development, manufacturing, test, quality, reliability, or technical program management within electronics.
• 2 years of experience working directly with customers, manufacturing partners, or cross-functional teams with responsibility for technical outcomes
• Deep understanding of manufacturing KPIs including yield, failure analysis, throughput, quality, and production readiness
• Experience analyzing electronics test, functional, or reliability data to identify root causes and drive improvements
• Ability to translate complex technical problems into clear business impact and communicate effectively with executive stakeholders
• Strong written and verbal communication skills, with experience creating data-driven presentations that influence decisions
• Proven ability to build trust, influence teams without direct authority, and drive outcomes in ambiguous startup environments
• Strategic mindset with the ability to identify opportunities, build action plans, and execute with urgency

Responsabilités

• Drive customer outcomes and platform adoption: Own a portfolio of strategic customers and partner with engineering, manufacturing, quality, and operations teams to accelerate NPI timelines, improve first pass yield, and maximize the value of the Instrumental platform.
• Lead customer deployments and manufacturing programs: Roll up your sleeves to launch new programs and production lines. Configure customer projects, support station deployments, run correlations, review discoveries and monitors, and ensure manufacturing data is accurate, actionable, and driving real improvements.
• Translate technical insights into business impact: Analyze manufacturing and test data to identify opportunities, quantify improvements in metrics like yield, failure analysis time, throughput, and quality, and communicate the business impact to customer stakeholders.
• Build executive relationships and drive strategic growth: Lead quarterly business reviews with VP-level stakeholders, showcasing customer outcomes, identifying opportunities for expansion, and ensuring Instrumental remains a strategic partner.
• Act as the voice of the customer: Understand customer challenges, technical needs, and future roadmaps. Partner closely with Product, Engineering, Sales, Data Quality, and company leadership to influence priorities and deliver maximum customer value.
• Operate with ownership and urgency: Customer challenges rarely fit neatly into a playbook. You’ll take initiative, navigate ambiguity, and do whatever it takes to deliver results for customers.

Description du poste

Instrumental, Inc. is seeking a Technical Customer Success Executive who blends deep manufacturing expertise with hands-on deployment work to help electronics manufacturers realize measurable business impact from the Instrumental platform.

You will lead deployments, analyze manufacturing and test data, and communicate business value to executive stakeholders while building strong relationships with customers. Based in Palo Alto, you’ll travel to customer sites globally as needed.