Industrial Service Operations Leader

Modula Group; Franklin, Northern (OH, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Modula Inc. in Dayton, OH, is seeking an experienced Service Manager to lead service operations for our industrial equipment business.

You will oversee Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects, ensuring safety and on-schedule delivery. You will develop the Service Department team, manage resources and costs, and drive customer satisfaction.

Qualifications

• Bachelor's degree in engineering, Business, Operations Management, or a related field preferred; equivalent education and relevant experience may be considered.
• Five or more years of experience in service operations, field service, technical support, or a related industrial environment.
• At least two years of supervisory or people-management experience.
• Strong technical aptitude and ability to resolve operational and customer issues.
• Strong leadership, communication, organization, and problem-solving skills.
• Analytical and reporting skills, including the ability to interpret service and cost data and recommend corrective actions.
• Ability to manage competing priorities, staffing, resources, schedules, and project commitments.
• Proficiency with Microsoft Office and service-management or CRM systems.
• Ability to travel up to 25% as business needs require.

Responsibilities

• Lead, coach, and develop Service Department employees; set priorities and performance expectations and review results, staffing, workload, and development needs.
• Ensure service technicians are properly assigned, scheduled, trained, and supported.
• Oversee installation readiness, scheduling, progress follow-up, and closeout.
• Monitor labor, travel, parts, and other service costs; identify variances and coordinate corrective actions.
• Oversee Remote Support response, case ownership, escalation, customer communication, and service quality.
• Oversee repair and preventive maintenance planning and execution, including dispatch, parts readiness, documentation, safety, and customer communication.
• Lead service execution for large service agreements and relocation projects, coordinating scope, resources, schedules, costs, risks, and customer commitments with Service Sales, Sales, Operations, and other stakeholders.
• Monitor service performance, costs, workload, quality, and customer outcomes; report results, risks, and corrective actions to the Director of Service.
• Coordinate recurring technical issues and process improvements with Engineering, Quality, and other functions.
• Maintain, develop, and adhere to established department and company standards, procedures, and policies
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem solving

Analytical skills

Travel readiness

Education

Bachelor's degree in engineering/Business/Operations Management

Tools

Microsoft Office

CRM systems

Job description

Modula Inc. in Dayton, OH, is seeking an experienced Service Manager to lead service operations for our industrial equipment business.

You will oversee Installation Preparation and Follow-up, Remote Support, repairs, preventive maintenance, and service execution for large projects, ensuring safety and on-schedule delivery. You will develop the Service Department team, manage resources and costs, and drive customer satisfaction.