Industrial Service Dispatcher & Coordinator

Express Employment International (US); Marysville (WA); On-site; USD 34,000 - 37,000; Full time

Job summary

Express Employment Professionals of Everett is seeking an Industrial Service Coordinator & Dispatcher in Marysville, WA. This full-time role coordinates technicians, schedules service routes, handles customer inquiries, and ensures timely, accurate service delivery.

The ideal candidate is highly organized, excels in a fast-paced environment, and can balance scheduling, data entry, and customer communication while supporting multiple departments.

Qualifications

• High School Diploma or GED required.
• 1–4 years dispatching or service coordination experience.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent time management and prioritization abilities.
• Clear and professional verbal and written communication skills.
• High attention to detail and accuracy in data entry.
• Ability to adapt to changing priorities and work independently.
• Experience with scheduling systems or dispatch software preferred.
• Two+ years of parts sales or related industry experience preferred.

Responsibilities

• Coordinate and dispatch technicians to service locations based on priority, location, skillset, and availability.
• Receive and manage incoming customer calls and emails requesting service.
• Schedule, update, and adjust technician routes in real time to maximize efficiency and meet service timelines.
• Enter and maintain accurate service requests, job updates, and completion details within company systems.
• Monitor technician status throughout the day and provide customer updates as needed.
• Communicate job details, schedule changes, directions, and parts information to technicians.
• Escalate urgent service issues and scheduling conflicts to management when necessary.
• Support technicians with job information, rescheduling, and coordination with other departments.
• Maintain accurate customer records and enter customer and job-related data into company databases.
• Prepare work orders, complete invoices, maintain service agreements, and process warranty registrations and claims.
• Review customer requirements and assist with project documentation and bid package support.
• Coordinate with the Purchasing Department regarding required parts and materials.
• Review completed work for accuracy and completeness.
• Track project issues and facilitate timely resolution.
• Deliver exceptional customer service through prompt, accurate, and thorough follow-up.
• Assist with customer inquiries and return phone calls and emails in a timely manner.

Skills

Strong organizational skills and multi

Time management

Prioritization abilities

Clear verbal and written communication

Data entry accuracy

Problem solving and adaptability

Independent and team-oriented

Customer service mindset

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Express Employment Professionals of Everett is seeking an Industrial Service Coordinator & Dispatcher in Marysville, WA. This full-time role coordinates technicians, schedules service routes, handles customer inquiries, and ensures timely, accurate service delivery.

The ideal candidate is highly organized, excels in a fast-paced environment, and can balance scheduling, data entry, and customer communication while supporting multiple departments.