Field Service Dispatcher - Heavy Equipment Logistics

Herc Rentals Inc.; Kansas City (MO); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

Herc Rentals Inc. is seeking a Field Service Dispatcher to coordinate field mechanics, manage service calls, and ensure timely repairs across locations in the Puget Sound region.

You will balance customer communication with internal stakeholders and maintain accurate data on service events in support of daily operations. Qualified candidates bring 3–5 years in heavy equipment or construction markets, strong data-entry skills, and solid knowledge of logistics.

Qualifications

• High school or GED required.
• 3–5 years of experience in heavy equipment and/or construction markets preferred.
• Computer skills to support data entry into systems.
• Basic knowledge of Word and Excel programs.
• Strong understanding of logistics pertaining to heavyequipment movement.

Responsibilities

• Answer customer calls and set work schedules for field mechanics.
• Prioritize and dispatch field service teams across locations.
• Determine the severity of service requests and address them efficiently.
• Manage time and parts for mechanics and ensure timely repairs.
• Handle parts purchasing and communicate updates to stakeholders.
• Coordinate with manufacturers and vendors to complete repairs.
• Provide updates on repairs and services to internal and external customers.
• Demonstrate safety culture and support all team members.

Skills

Interpersonal skills

Teamwork

Listening skills

Communication skills

Dependability

Attention to detail

Customer service

Computer skills

Education

High school or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Herc Rentals Inc. is seeking a Field Service Dispatcher to coordinate field mechanics, manage service calls, and ensure timely repairs across locations in the Puget Sound region.

You will balance customer communication with internal stakeholders and maintain accurate data on service events in support of daily operations. Qualified candidates bring 3–5 years in heavy equipment or construction markets, strong data-entry skills, and solid knowledge of logistics.