Industrial Service Coordinator

Tsoverheadcrane; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Tri-State Overhead Crane is seeking an Service Coordinator in our Omaha, NE branch to ensure smooth service operations. You will manage appointments, assign technicians, and support quoting, ordering, and parts sourcing to keep jobs on track.

The role requires strong communication, organizational skills, and familiarity with service management platforms. Industrial experience is a plus, and the position is on-site in Omaha.

Qualifications

• Industry experience in industrial service or crane-related field is preferred.
• Experience coordinating service schedules and technician assignments in an industrial setting is valuable.
• Proficiency with Excel and familiarity with CRM/ERP systems is advantageous.

Responsibilities

• Schedule customer appointments, assign technicians to jobs, and provide details for service delivery.

Skills

Scheduling

Quoting & Ordering

Technical proficiency

Communication

Organizational skills

Industrial experience

CRM/ERP

Cloud storage

Independent

Adaptable

Tools

Microsoft Excel

CRM/ERP systems

Job description

Do you thrive in a dynamic environment where organization and communication are paramount? Are you comfortable juggling multiple tasks and ensuring smooth project flow? Have you done those things in an industrial service setting? If so, our Industrial Service Coordinator role might be the perfect fit for you!

Tri-State Overhead Crane has been building, installing, and servicing cranes for more than 65 years. We continue to grow our business and reach new customers, and are adding a Service Coordinator in our Omaha, NE branch. Keep reading to get a feel for what we need and what you bring (the full description is linked if you want to see even more).

In this role, you'll play a pivotal role in ensuring our service operations run like a well-oiled machine. Your responsibilities will encompass a diverse range of activities, including:

• Scheduling Expertise: You'll meticulously manage customer appointments, assign technicians to jobs, and provide all necessary details for successful service delivery.
• Quoting and Ordering Management: You'll be the one to assist in pulling together sales quotes for customers andsource and order parts and equipment, track deliveries, and maintain optimal inventory levels.
• Technical Proficiency: Demonstrating a strong understanding of computer/software systems, you'll utilze our service management platform fortechnician assigments and to open and track jobs to completion.
• Communication Champion: You'll be the primary point of contact for both internal and external stakeholders. This includes fielding customer and vendor inquiries, ensuring clear communication, and keeping everyone on both sides informed.
• Organizational Acumen: Maintaining meticulous job files, handling shipping and receiving with precision, and ensuring complete documentation for accurate billing will be your forte.

To excel in this role, you'll possess:

• Industry Experience: Jump right in with knowledge of industrial material handling equipment service and repair. Background working with suppliers and understanding parts in the overhead crane world is great.
• Solid Manpower Scheduling Experience: Prior experience managing service schedules and technician assignments in an industrial setting is necessary.
• Computer and Systems Savvy: Proficiency in Microsoft Excel and a strong understanding of CRM, inventory, or ERP systems will be a distinct advantage.
• Cloud-Based Collaboration: You'll navigate cloud-based storage solutions (like \"Google Drive\") with ease, ensuring efficient folder and document creation, management, and accessibility.
• Independent and Proactive: Self-motivated and eager to take ownership of processes, you'll thrive in a fast-paced environment with minimal supervision.
• Adaptable and Multifaceted: Comfortable shifting gears between the office and shop settings, you'll demonstrate a keen ability to handle diverse tasks and situations.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.