Hoist Service Coordinator

Hi-Speed Industrial Service; Millington (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Hi-Speed Industrial Service in Millington, TN seeks a Hoist & Crane Planner/Service Coordinator to schedule and dispatch field service representatives and coordinate with outside contractors for field projects. The role emphasizes planning, communication, and customer service in a fast-paced environment.

The position requires collaboration with service technicians for parts sourcing, use of planning software, and maintaining CRM records.

Qualifications

• Engineering degree preferred (Mechanical/Industrial/Electrical)
• 3 years of operations/dispatch experience
• Strong written and verbal communication skills
• Proficient with MS Office (Word/Excel) and email systems
• Ability to manage multiple tasks and recall information
• Familiarity with regional geography
• Must be able to lift up to 50 lbs

Responsibilities

• Schedule and dispatch field service representatives.
• Negotiate third party providers when a technician is unavailable.
• Optimize call schedules to minimize expense.
• Coordinate with teammates to optimize labor utilization.
• Monitor GPS technician management software for arrivals/departures.
• Coordinate parts sourcing and expediting to job sites.
• Provide daily updates to major customers with tracking information.
• Maintain CRM service call dispatching and tracking with admin team.
• Execute daily processes to ensure quality control.
• Assign and follow up work orders and data to contract drivers.
• Maintain accurate records and timely information

Skills

Scheduling

Dispatching

Customer Service

Communication

Geography knowledge

Education

Engineering degree preferred

Job description

Description

POSITION SUMMARY:

The Hoist & Crane Planner/Service Coordinator is a task-oriented individual who thrives in a fast-paced, continually changing environment. The Hoist & Crane Planner/Service Coordinator will be responsible for scheduling and managing the day-to-day activities of technical field service personnel as well as managing relationships of outside contractors necessary to complete jobs/projects in the field. The ability to pre-plan and think ahead while also being able to quickly adapt to changing circumstances is essential. Must be able to effectively communicate with all levels of an organization. Written, verbal and electronic skills are essential as at least half of this role requires ability to use planning, scheduling and routing software/technology. Working knowledge of industrial equipment and/or experience in coordination of technical field service personnel is a "plus." Attention to detail and a high level of customer service are standard practices at this company.

THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Responsible for the scheduling and dispatching of field service representatives.
• Effectively, efficiently and profitably schedule the day-to-day activities of service technicians as well as negotiate third party providers if a technician is not available.
• Optimize call schedules to minimize expense.
• Collaborate with other coordinators to optimize labor utilization
• Monitor online GPS technician management software to ensure timely arrival/departure & coordinate with customer and additional staff.
• Work with the Service Technicians on the sourcing of parts and coordination/expediting to job sites.
• Respond to major contracted customers with daily service call updates and tracking information as requested.
• Work with administrative team to maintain CRM service call dispatching and tracking system.
• Execute daily processes to ensure quality control.
• Timely assignment and follow up of work orders and job data to contract drivers.
• Maintain accurate records and ensure information is executed timely and correctly.

THE DESCRIPTION ABOVE REPRESENTS THE MOST SIGNIFICANT ESSENTIAL DUTIES OF THE JOB BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED

Requirements

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

• Engineering degree preferred (Mechanical, Industrial, Electrical)
• Experience in the cartage transportation industry or service industry with at least three years in operations and dispatch.
• Works under general supervision. A certain degree of creativity and latitude is expected.
• Solid communication skills including written and verbal.
• Must be highly computer literate and have basic to intermediate working knowledge of Microsoft Office Suite programs such as word and excel. In addition, working knowledge of an e-mail system is necessary.
• Assessment will be administered during interview process
• Ability to handle multiple tasks simultaneously and recall past information
• Familiarity with geography of the region in which operations are conducted
• Must be able to lift 50 lbs

WORK ENVIRONMENT

Fast-paced office environment where there is no physical discomfort due to temperature, dust, noise and the like. This job requires majority of time spent communicating with management, customers and technicians by telephone, email and other business technology.