Service Coordinator

Mazzella; Virginia Beach (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental

Vision

401(k) with company match

Teledoc visits

Job summary

Mazzella in Virginia Beach is seeking a Service Coordinator to oversee scheduling and execution of crane service work. You will supervise Field Service Technicians, coordinate with customers, prepare quotations, and ensure on-time delivery of parts and services.

This role requires a high school diploma, 4+ years in admin or technical environments, strong communication, multitasking, and proficiency with Word, Excel, Outlook.

Qualifications

• 4 years minimum experience in an administrative, customer service or technical environment.
• Ability to multi-task and communicate effectively.
• Experience scheduling multiple employees and supervising.
• Knowledge of crane and hoist service industry.
• Must pass drug screen, physical, and E-Verify.

Responsibilities

• Organize and manage scheduling of crane service work (inspections, repairs, upgrades, emergency service).
• Analyze and update service scheduling including technician assignment.
• Establish and maintain rapport with customers to provide the best service.
• Prepare service quotations and submit to customers for installation, repairs and upgrades.
• Source and purchase crane parts and components for service work.
• Coordinate with customers and technicians to ensure on-time completion.
• Review technician time for payroll accuracy.
• Maintain department documents, files, records and reports.
• Prepare jobs for startup with parts, manuals, drawings and dates.
• Track closings for monthly projections.

Skills

Strong communication

Multi-tasking

Scheduling multiple employees

Supervisory experience

Crane/hoist industry knowledge

Ordering/purchasing experience

MS Word, Excel, Outlook

E-Verify / drug screen

Education

High school diploma

Vocational-technical school or equivalent military/technical training preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Brief Description

The Service Coordinator is responsible for overseeing and facilitating all processes essential for the branch to effectively complete crane service work. This role involves organizing, managing, and scheduling service operations, ensuring timely and efficient execution of tasks. The Service Coordinator supervises Field Service Technicians, providing leadership and support to ensure high-quality service delivery. Additionally, the Coordinator performs various tasks as assigned by the Service Manager, contributing to the overall success and operational efficiency of the service department.

Responsibilities

• Organize and manage the scheduling of all crane service work; inspections, repairs, upgrades and emergency service work
• Analyze and update service scheduling including technician assignment
• Establish and maintain rapport with customers in order to provide the best possible service
• Prepare service generated quotations and submit them to customers for installation work, breakdown repairs and upgrades
• Follow up on quotations submitted and purchases made
• Source and purchase crane parts and components for service generated work, equipment required to do service work and supplies for crane technicians
• Communicate with customers and crane technicians to assure that service jobs are completed efficiently and on time
• Review technician’s time for accuracy and completeness
• File and retrieve department documents, files, records and reports
• Assist with overall maintenance of the department and offices
• Prepare jobs for startup (gathering parts, manuals, drawings needed, and confirm dates with customer)
• Track closings for monthly projections
• Arrange rental equipment (set‑up and call off) for service jobs
• Complete or assist with special projects as requested
• Assist Service Writers in understanding completed inspection reports to formulate quotes
• Monitor employee and technicians’ work time for payroll
• Keep assigned training assignments current
• Perform other duties as assigned

Summary

A high school diploma is required. A vocational‑technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

• 4 years minimum experience in an administrative, customer service or technical environment
• Ability to multi‑task
• Strong communication skills, both verbal and written
• Experience with scheduling multiple employees
• Previous supervisor experience
• Knowledge of crane and hoist service industry
• Ordering and purchasing experience
• Strong computer skills – Microsoft Word, Excel, Outlook
• Must successfully complete drug screen, physical, and E‑Verify

Benefits

• Team‑Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work‑Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision‑making, creating a culture of respect and innovation.
• Market‑Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

EOE/Drug Free Workplace