Industrial Print Technical Specialist

Konica Minolta Business Solutions; San Jose (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Konica Minolta is seeking an IP Technical Specialist to provide onsite operation, maintenance and repair of ink jet printing systems. The role involves documenting work, testing, calibrating and loading software updates at customer sites across Northern California, Denver, and Chicago regions.

You will troubleshoot, train operators and communicate complex technical information clearly while managing multiple tasks and schedules. Willingness to travel and work varied shifts is essential.

Qualifications

• High school or equivalent required.
• 3 year minimum of extensive technical service support knowledge.
• Strong working knowledge of production print hardware and services.

Responsibilities

• Onsite installation, maintenance and repair of Ink Jet Print equipment.
• Communicate clearly with customers and document work performed.
• Identify urgent issues and escalate as needed to minimize downtime.
• Provide operator training and ongoing support.
• Read wiring diagrams and repair manuals related to digital press equipment.
• Travel up to 50% as required to service customers.
• Perform assigned projects and participate in continuous improvement.

Skills

Production Print

Hardware knowledge

Networking

Communication skills

Time management

Travel readiness

Education

High school education

Tools

Diagnostics software

Job description

Overview

Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!

Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.

We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.

Responsibilities

• Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
• Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
• Provide operator training and ongoing support
• High degree of self-motivation to succeed and dedicated to self- improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform other projects and tasks assigned by Konica Minolta management

Qualifications

• High school or equivalent
• Extensive technical service support knowledge (3 year minimum)

Knowledge Skills and Abilities

• Strong working knowledge of industry, Production Print hardware, services and solutions offerings
• Proficiency in time management and organizational discipline
• Networking and software knowledge is necessary
• Ability to analyze, interpret and communicate technical data
• Ability to prioritize and organize work independently, without direct supervision
• Multi-tasking ability is a must
• Willingness to travel up to 50%
• Ability to work different shifts if necessary
• Strong responsibility, self-motivated, able to work under high pressure
• Excellent interpersonal, communication, presentation and listening skills
• Industry certifications in color, project and/or networking
• Prior offset press experience is a plus

About Us

About Konica Minolta

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.