Industrial Print Technical Specialist

Konica Minolta Business Solutions; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Konica Minolta is seeking an IP Technical Specialist to provide onsite installation, maintenance, and repair of ink jet printing systems in Northern California and other regions. You will communicate technical information clearly, train operators, and identify opportunities for service enhancements.

Travel up to 50% and flexibility on shifts are expected. Ideal candidates have at least 3 years of technical service experience, strong hardware knowledge, and the ability to read diagrams and

Qualifications

• High school or equivalent required.
• Extensive technical service support knowledge (3 year minimum).

Responsibilities

• Onsite installation, maintenance and repairs of Ink Jet Print equipment.
• Communicate clearly with customers; exceed expectations.
• Identify urgent issues and escalate as needed to avoid downtime.
• Identify fee-based professional services for quote and execution.
• Provide operator training and ongoing support.
• Travel up to 50% and work with flexibility on shifts.
• Read wiring diagrams and repair manuals for digital press equipment.
• Engage in ongoing learning and complete assigned curriculum.

Skills

Ink jet print hardware

Customer support

Networking

Reading wiring diagrams

Troubleshooting

Training customers

Time management

Travel readiness

Self-motivation

Education

High school or equivalent

Tools

Networking software

Job description

Overview

Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!

Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.

We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.

Responsibilities

• Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
• Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
• Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
• Provide operator training and ongoing support
• High degree of self-motivation to succeed and dedicated to self‑improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform other projects and tasks assigned by Konica Minolta management

Qualifications

• High school or equivalent
• Extensive technical service support knowledge (3 year minimum)

Knowledge, Skills and Abilities

• Strong working knowledge of industry, Production Print hardware, services and solutions offerings
• Proficiency in time management and organizational discipline
• Networking and software knowledge is necessary
• Ability to analyze, interpret and communicate technical data
• Ability to prioritize and organize work independently, without direct supervision
• Multi‑tasking ability is a must
• Willingness to travel up to 50%
• Ability to work different shifts if necessary
• Strong responsibility, self‑motivated, able to work under high pressure
• Excellent interpersonal, communication, presentation and listening skills
• Industry certifications in color, project and/or networking
• Prior offset press experience is a plus

About Konica Minolta

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.

The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021‑2023 Most Color Consistent A3 Brand Award for its bizhub i‑Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.

Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.