Manufacturing IT Administrator

Colonial Group; Port Huron, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in Port Huron, MI is seeking a Manufacturing IT Administrator to deliver frontline IT support for production and corporate systems. You will maintain hardware, troubleshoot software, and support MES and ERP platforms to keep operations running and compliant.

This role requires 2+ years in manufacturing IT, proficiency with Windows/AD/PC imaging, and willingness to participate in on-call rotations and travel to on-site facilities as needed.

Qualifications

• 2+ years IT support experience, preferably in manufacturing/industrial environment.
• Proficiency with Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
• Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is advantageous.
• Strong hardware diagnostic skills for PCs, industrial printers, and peripheral devices.
• Willingness to participate in weekly on-call rotation and travel on-site for critical infrastructure issues.

Responsibilities

• ERP Assistance: provide primary end-user troubleshooting for QAD ERP system.
• Ignition Support: act as first-line support and perform server health checks.
• Roadrunner Support: ensure smooth integration, data flow, and user troubleshooting.
• Industrial Hardware: maintain and fix barcode scanners, digital scales, and time clocks.
• PC Lifecycle: manage hardware imaging, configuration, deployment, and troubleshooting for workstations.
• Software Support: deliver desktop software troubleshooting and user assistance.
• On-Call & Operations: participate in on-call rotation and resolve remote helpdesk tickets.

Skills

Windows OS

Active Directory

PC imaging tools

Network troubleshooting

Manufacturing software

QAD ERP

Ignition

Roadrunner

Tools

QAD ERP

Ignition

Roadrunner

Job description

Position Summary

TheManufacturing IT Administratorprovides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).

Key Responsibilities

Production & Manufacturing Applications Support

• ERP Assistance:Provide primary end-user troubleshooting and support for the QAD ERP system.
• Ignition Support:Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.
• Roadrunner Support:Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
• Industrial Hardware:Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.

Endpoint & Software Management

• PC Lifecycle:Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
• Software Support:Deliver comprehensive PC software troubleshooting and user assistance.
• Daily Operations:Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.

Printer & Peripheral Infrastructure

• Office Printers:Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.
• Barcode Printers:Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.
• Auxiliary Devices:Maintain peripheral equipment, including postal machines, document scanners, and security cameras.

On-Call & Operations Support

• After-Hours Support:Participate in an off-hours and weekend on-call rotation.
• Remote Triage:Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
• Operations Knowledge:Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.

Qualifications & Requirements

• Experience:2+ years of IT support experience, preferably within a manufacturing or industrial environment.
• Technical Skills:Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
• Manufacturing Applications:Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
• Problem Solving:Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
• Availability:Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.