Industrial Inside Sales Pro — Solutions & Growth

McWane Plant & Industrial; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

McWane Plant & Industrial in Birmingham, AL, seeks an energetic Inside Sales Representative who thrives in a fast-paced setting and is passionate about delivering exceptional customer experiences. In this on-site role, you will promptly respond to inquiries, apply a consultative approach, process orders, and collaborate with internal teams to resolve issues and drive growth.

A Bachelor’s degree and 1–3 years of experience in customer service are preferred, with CRM experience and mechanical

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years of customer service or support experience with solutions-focused or consultative selling.
• Proven ability to manage a high volume of customer interactions.
• Exceptional verbal and written communication skills.
• Strong active listening to understand customer needs.
• Excellent problem-solving and critical thinking abilities.
• Experience using CRM software and other customer service tools.

Responsibilities

• Respond promptly to inquiries via phone, email, and chat.
• Resolve issues with urgency to ensure satisfaction.
• Listen to understand needs and tailor recommendations.
• Process orders, returns, and credits in the CRM accurately.
• Identify and propose customized solutions for measurable value.
• Guide customers through product usage and benefits.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

CRM software

Communication

Active listening

Problem solving

Urgency

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Dynamics 365

Job description

McWane Plant & Industrial in Birmingham, AL, seeks an energetic Inside Sales Representative who thrives in a fast-paced setting and is passionate about delivering exceptional customer experiences. In this on-site role, you will promptly respond to inquiries, apply a consultative approach, process orders, and collaborate with internal teams to resolve issues and drive growth.

A Bachelor’s degree and 1–3 years of experience in customer service are preferred, with CRM experience and mechanical