Industrial Inside Sales & Customer Support

ADP, Inc.; Summerville (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

ADP, Inc. in Summerville, SC seeks a customer service representative to support orders and provide product information by phone and email.

Responsibilities include processing quotes, purchase orders, order changes and cancellations, maintaining customer accounts, and collaborating with inside sales. High school diploma required, manufacturing/industrial product knowledge a plus, on-site role in a team setting.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Knowledge of or ability to learn industrial products and applications.
• Mechanical or technical background preferred.

Responsibilities

• Interact with customers via telephone and email to provide support and information on products, services and order status.
• Handle requests for price quotes, credit applications, purchase orders, order adjustments and order cancellations.
• Place timely orders with vendors by computer, phone, email or fax.
• Remain current with discount structure and AFP products.
• Maintain current customer accounts, build relationships.
• Work closely with inside sales and sales reps in team environment.
• Assist with Counter Sales when necessary.
• Performs other duties as assigned.

Skills

Excellent interpersonal skills

Customer service experience

Strong communication

Attention to detail

Mechanical/technical background

Education

High school diploma or equivalent

Job description

ADP, Inc. in Summerville, SC seeks a customer service representative to support orders and provide product information by phone and email.

Responsibilities include processing quotes, purchase orders, order changes and cancellations, maintaining customer accounts, and collaborating with inside sales. High school diploma required, manufacturing/industrial product knowledge a plus, on-site role in a team setting.