Industrial Customer Success & Sales Support

ADP, Inc.; Hanover (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

ADP, Inc. in Hanover, MD is seeking an Industrial Customer Service Representative to connect clients with solutions and exceptional service across multiple channels. You will handle quotes, orders, tracking, and returns while building strong relationships with E&R Industrial customers and account managers.

Training begins in Trainer, PA for 90 days, after which the role operates from Hanover, MD. The position emphasizes problem-solving, proactive communication, and driving customer loyalty

Qualifications

• Minimum of 1 year of customer service experience.
• Experience with inbound calls and building relationships with customers.
• Familiarity with industrial products and processes preferred.

Responsibilities

• Handle multi-channel communication (email, phone, chat) to resolve issues.
• Assist with order placement, tracking, and returns.
• Collaborate with Sales and other teams to drive loyalty and sales.
• Identify customer trends and relay insights to leadership.

Skills

Customer service

Industrial tools knowledge

Tools

CRM systems

Order management

Job description

ADP, Inc. in Hanover, MD is seeking an Industrial Customer Service Representative to connect clients with solutions and exceptional service across multiple channels. You will handle quotes, orders, tracking, and returns while building strong relationships with E&R Industrial customers and account managers.

Training begins in Trainer, PA for 90 days, after which the role operates from Hanover, MD. The position emphasizes problem-solving, proactive communication, and driving customer loyalty