Industrial Inside Sales & Customer Success

24Hr Safety, LLC; Deer Park (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

24Hr Safety, LLC in Texas is seeking a Customer Service Representative to directly interface with customers and ensure product and service requests are satisfied. The role emphasizes consultative account management, timely order placement, and robust product knowledge to meet customer needs.

Responsibilities include handling quotes and orders, coordinating internal and external processes, and maintaining data integrity.

Qualifications

• Minimum High School Diploma required; Associates degree or higher preferred.
• 3+ years’ industrial inside sales/customer service experience managing external client accounts required or safety equipment purchasing experience.
• 2+ years in industrial outside sales preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Two plus years ERP experience; NAVISION knowledge a plus.
• Inside Sales/Customer Service experience in safety industry highly preferred.
• Experience selling mill supply/metal tools preferred.
• Strong computer skills and spreadsheet literacy.
• Willingness to travel required.

Responsibilities

• Interface with customers to ensure product/service requests are satisfied.
• Manage accounts and ensure delivery dates are met.
• Coordinate orders for customers.
• Follow up to satisfy safety needs.
• Maintain accurate customer interaction records.
• Answer incoming phone calls.
• Process quotes and orders promptly.
• Expedite distribution open sales orders.
• Assist receptionist breaks/lunches/vacations.
• Build relationships and meet customer needs.
• Travel as required.

Skills

Customer service

Communication skills

Team coordination

Travel willingness

Education

High School Diploma

Associate degree or higher preferred

Tools

Microsoft Office (Word, Excel, Outlook)

NAVISION (Navision) ERP

ERP systems

Job description

24Hr Safety, LLC in Texas is seeking a Customer Service Representative to directly interface with customers and ensure product and service requests are satisfied. The role emphasizes consultative account management, timely order placement, and robust product knowledge to meet customer needs.

Responsibilities include handling quotes and orders, coordinating internal and external processes, and maintaining data integrity.