Industrial Inside Sales & Customer Care Specialist

Anthony, Inc.; Cleveland (OH); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Onsite role in Cleveland

Job summary

OPW Clean Energy Solutions in Cleveland, OH is seeking a Customer Service Representative to handle inquiries, quotes, orders, and service requests. You will support the sales team, promote product lines, and help identify new opportunities within medical, specialty gas, and industrial markets.

The role requires 3+ years in industrial customer service and inside sales, with familiarity in ERP systems and MS Office; ambitious team players with strong communication excel here.

Qualifications

• Associates degree or certificate; or in lieu of a degree, years of experience will be considered.
• 3+ years of customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems (Infor XA) experience a plus.
• Proficiency in MS Office – Outlook and Excel.
• Salesforce experience a plus; Esker experience a plus.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize and work under pressure.

Responsibilities

• Answer phones and process inquiries with pricing and delivery information.
• Support the sales team to ensure quotes and orders are accurate and complete.
• Maintain a positive attitude toward customers and promote products and services.
• Respond to inquiries and address concerns or complaints promptly.
• Attend regular customer service meetings.
• Coordinate follow-ups on quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, specialty gas, fill plants and industrial markets.
• Follow-up on new customer leads identified by management.
• Contribute to customer base retention and provide back-up support to team.

Skills

Customer service

Inside sales

Multitasking

Organization

Communication

Team player

Self-management

Education

Associate degree

Tools

Infor XA

Caelus

Salesforce

Esker

MS Office

Job description

OPW Clean Energy Solutions in Cleveland, OH is seeking a Customer Service Representative to handle inquiries, quotes, orders, and service requests. You will support the sales team, promote product lines, and help identify new opportunities within medical, specialty gas, and industrial markets.

The role requires 3+ years in industrial customer service and inside sales, with familiarity in ERP systems and MS Office; ambitious team players with strong communication excel here.