Industrial Customer Service & Sales Specialist

Espy LLC; Cleveland (OH); Presencial; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

OPW Clean Energy Solutions (CES) in Cleveland, OH is seeking a Customer Service Representative to answer inquiries, process orders, and support the sales team. The role includes building strong relationships with OEMs, gas distributors, and medical dealers, while advocating for Superior Products within the market.

The ideal candidate has an associate degree or equivalent experience, 3+ years in industrial manufacturing customer service or inside sales, and familiarity with ERP systems (Infor

Formación

• Associate degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems (Infor XA) experience a plus.
• Proficiency in MS Office – Outlook and Excel.
• Salesforce experience a plus.
• Esker experience a plus.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills
• High degree of energy, initiative, and integrity

Responsabilidades

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members.

Conocimientos

Customer service

Inside sales

Communication skills

MS Office

Team player

Educación

Associate degree or certificate

Herramientas

Infor XA ERP

Salesforce

Esker

Outlook

Excel

Descripción del empleo

OPW Clean Energy Solutions (CES) in Cleveland, OH is seeking a Customer Service Representative to answer inquiries, process orders, and support the sales team. The role includes building strong relationships with OEMs, gas distributors, and medical dealers, while advocating for Superior Products within the market.

The ideal candidate has an associate degree or equivalent experience, 3+ years in industrial manufacturing customer service or inside sales, and familiarity with ERP systems (Infor