Inside Sales & Customer Service Specialist

Dover Corporation; Cleveland (OH); Hybrid; USD 42,000 - 62,000; Full time

Job summary

The Customer Service Representative is onsite in Cleveland, OH with Dover Corporation's OPW Clean Energy Solutions unit, handling inquiries, orders, pricing, and new accounts while supporting sales activities.

Ideal candidates have 3+ years in industrial customer service, ERP/CRM experience, and strong communication, multitasking, and organizational skills to drive customer satisfaction and retention.

Qualifications

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems (Infor XA) experience a plus.
• Proficiency in MS Office – Outlook and Excel.
• Salesforce experience a plus.
• Esker experience a plus.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills.

Responsibilities

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members.

Skills

Customer service

Inside sales

ERP systems

MS Office

Salesforce

Esker

Communication

Multitasking

Organization

Education

Associates degree or certificate

Tools

Infor XA

Caelus ERP

Job description

The Customer Service Representative is onsite in Cleveland, OH with Dover Corporation's OPW Clean Energy Solutions unit, handling inquiries, orders, pricing, and new accounts while supporting sales activities.

Ideal candidates have 3+ years in industrial customer service, ERP/CRM experience, and strong communication, multitasking, and organizational skills to drive customer satisfaction and retention.