Industrial Field Service Coordinator: Startups & Training

Culligan International; Libertyville (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k)

Job summary

Culligan International in Libertyville, IL seeks a dedicated Service Coordination Specialist to schedule field service engineers for startups, commissioning, and preventive maintenance. You will manage the service calendar, confirm site readiness, coordinate travel, and serve as the main customer contact for updates and training coordination.

The role requires 3+ years in service coordination or field service, a Bachelor's degree preferred, and proficiency in MS Office/ERP/CRM systems.

Qualifications

• 3+ years of service coordination, project coordination, customer support, industrial equipment service, or field service experience.
• Bachelor’s degree in Business Administration, Operations, Engineering Technology, or related field preferred.
• Proficiency with Microsoft Office; ERP, CRM, or field service system experience preferred.
• Ability to understand technical documentation, equipment schedules, project plans, and service requirements.
• Industrial water treatment, chemical feed, controls, or oxidant equipment experience preferred.

Responsibilities

• Schedule field service engineers/technicians for startup, commissioning, troubleshooting, warranty, training, and preventive maintenance work.
• Maintain the service calendar, confirm site readiness, coordinate travel, and prioritize service requests.
• Serve as the customer contact for scheduling, status updates, training coordination, and warranty follow-up.
• Support project engineers and field teams with startup documentation, service reports, training records, and closeout requirements.
• Coordinate parts, consumables, tools, warranty returns, and logistics with internal support teams.
• Track open service activities through completion and prepare reporting on startups, warranty response, utilization, and customer satisfaction.
• Support invoicing, expense reconciliation, service contract administration, renewals, and aftermarket opportunities.

Skills

Service coordination

Project coordination

Customer support

Industrial equipment service

Field service experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

ERP

CRM

Field service system

Job description

Culligan International in Libertyville, IL seeks a dedicated Service Coordination Specialist to schedule field service engineers for startups, commissioning, and preventive maintenance. You will manage the service calendar, confirm site readiness, coordinate travel, and serve as the main customer contact for updates and training coordination.

The role requires 3+ years in service coordination or field service, a Bachelor's degree preferred, and proficiency in MS Office/ERP/CRM systems.