Field Service Coordinator

ExecuSource; Northern (KY, SC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ExecuSource in Upstate South Carolina seeks a Field Service Coordinator to act as the operational hub for the field service team in a manufacturing environment.

You will coordinate service requests, schedule technicians, manage travel logistics, and support billing and customer communications to ensure timely, quality service.This direct-hire, on-site role offers exposure to a wide range of electrical power equipment operations, frequent cross-functional collaboration, and the chance to improve

Qualifications

• 3+ years of experience in service coordination, scheduling, dispatching, or project coordination.
• Associate degree in Business Administration, Operations Management, Supply Chain, or related field preferred.
• Experience coordinating field personnel and travel logistics.
• Working knowledge of work-order systems and ERP platforms such as SAP, Oracle, or Dynamics.
• Willingness to travel up to 15% within the U.S. and Canada and lift up to 50 pounds.

Responsibilities

• Receive, log, prioritize, and manage service requests and work orders from initiation through completion.
• Schedule and dispatch field technicians for commissioning, warranty, preventive maintenance, emergency service, upgrades, retrofits, and customer training.
• Coordinate technician travel, lodging, transportation, calendars, and resource availability.
• Serve as the primary scheduling contact for customers and communicate confirmations, arrival updates, and schedule changes.
• Maintain service records, review field reports, and track warranty and service-contract requirements.
• Verify labor, travel, and material costs; prepare completed work orders for billing and coordinate timely invoicing with Accounting.
• Track service performance metrics and recommend improvements to scheduling, systems, and workflows.

Skills

Service coordination

Scheduling

Dispatching

Customer service

ERP knowledge

Education

Associate degree in Business Administration or related field

Tools

SAP/Oracle/Dynamics

Microsoft Office

Job description

Field Service Coordinator

Location: Upstate South Carolina

Pay: Competitive compensation based on experience

Schedule: Full-time, on-site | Direct hire | Up to 15% travel within the U.S. and Canada

Our client is an established industrial manufacturer serving customers with specialized electrical power equipment and technical field service solutions. The organization is known for responsive customer support, strong technical expertise, and a commitment to operational excellence.

They are looking for an experienced Field Service Coordinator to serve as the operational hub of the field service team. This direct‑hire role coordinates service requests, technician schedules, travel logistics, customer communication, work‑order documentation, and billing support.

What you get to do

• Receive, log, prioritize, and manage service requests and work orders from initiation through completion
• Schedule and dispatch field technicians for commissioning, warranty, preventive maintenance, emergency service, upgrades, retrofits, and customer training
• Coordinate technician travel, lodging, transportation, calendars, and resource availability
• Serve as the primary scheduling contact for customers and communicate confirmations, arrival updates, and schedule changes
• Maintain service records, review field reports, and track warranty and service‑contract requirements
• Verify labor, travel, and material costs; prepare completed work orders for billing and coordinate timely invoicing with Accounting
• Track service performance metrics and recommend improvements to scheduling, systems, and workflows

What you need to succeed

• 3+ years of experience in service coordination, scheduling, dispatching, project coordination, or customer service within an industrial, manufacturing, electrical, or technical environment
• Associate degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent experience will be considered
• Experience coordinating field personnel and travel logistics preferred
• Working knowledge of work‑order management systems, ERP platforms such as SAP, Oracle, or Dynamics, and Microsoft Office
• Familiarity with electrical power equipment, switchgear systems, or field service operations is a plus
• Ability to travel up to 15% within the U.S. and Canada and meet the physical requirements of the position, including lifting up to 50 pounds

What’s in it for you

• Direct-hire opportunity with an established industrial organization
• A highly visible role that connects customers, technicians, internal teams, and third‑party service partners
• The opportunity to improve service operations while supporting customer satisfaction and technician productivity
• Full-time, on‑site position with limited travel