Customer Service Representative

Equiliem; Milpitas (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Customer Service Representative in Milpitas, CA to support customers in a distribution/manufacturing environment. You will handle inquiries, quotes, orders, and coordination with vendors to ensure timely fulfillment.

Ideal candidates bring strong communication, organization, and computer skills, with the ability to multitask in a fast-paced setting and maintain accurate records across systems.

Qualifications

• Experience in distribution or manufacturing involving tangible goods.
• Customer service experience, preferably in an industrial, distribution, or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to multitask, prioritize work, and perform effectively under pressure.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to navigate and multitask within a Microsoft Windows environment.
• Ability to maintain established departmental metrics and service standards.

Responsibilities

• Manage a high volume of customer emails and incoming calls.
• Respond to product inquiries promptly, accurately, and professionally.
• Prepare customer quotes and enter orders accurately.
• Place orders and provide order acknowledgments to customers.
• Coordinate with third-party vendors to support timely and accurate order fulfillment.
• Initiate and process customer returns and exchanges.
• Build and maintain positive customer relationships through responsive service.
• Support customer retention and repeat business through effective communication and follow‑up.
• Collaborate with cross‑functional teams to resolve customer needs and improve processes.
• Meet established departmental service and performance metrics.
• Maintain accurate customer and order information in applicable systems.

Skills

Verbal communication

Written communication

Customer service

Relationship-building

Multitasking

Prioritization

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative Location: Milpitas, CA Pay: $28.00 - $30.00 per hour 26-10293

Job Summary

The Customer Service Representative I provides responsive and professional support to customers in a distribution or manufacturing environment involving tangible products. This role manages customer inquiries, prepares quotes, enters orders, coordinates order fulfillment, and supports returns and exchanges. The position requires strong communication, organization, and computer skills, along with the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Manage a high volume of customer emails and incoming calls.
• Respond to product inquiries promptly, accurately, and professionally.
• Prepare customer quotes and enter orders accurately.
• Place orders and provide order acknowledgments to customers.
• Coordinate with third-party vendors to support timely and accurate order fulfillment.
• Initiate and process customer returns and exchanges.
• Build and maintain positive customer relationships through responsive service.
• Support customer retention and repeat business through effective communication and follow‑up.
• Collaborate with cross‑functional teams to resolve customer needs and improve processes.
• Meet established departmental service and performance metrics.
• Maintain accurate customer and order information in applicable systems.

Job Requirements

• Experience in distribution or manufacturing involving tangible goods.
• Customer service experience, preferably in an industrial, distribution, or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship‑building skills.
• Ability to multitask, prioritize work, and perform effectively under pressure.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross‑functional teams.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to navigate and multitask within a Microsoft Windows environment.
• Ability to maintain established departmental metrics and service standards.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

Future Communication Consent

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI‑generated calls, AI‑generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].