Customer Service Representative

Equiliem; Bethlehem (Northampton County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Job summary

Equiliem in Bethlehem, PA is seeking a Customer Service Representative to enter and manage sales orders, maintain customer data, and coordinate with internal teams for timely fulfillment.

The role emphasizes accuracy, ERP/CRM proficiency, and strong communication. Hybrid work begins after onboarding, with on-site training completed at the start of employment and ongoing customer-focused support throughout the order process.

Qualifications

• 3–5 years of professional experience in a business environment, preferably in customer service.
• Experience processing customer or sales orders and using ERP/CRM systems.
• Strong written and verbal communication with attention to detail.
• Ability to work onsite during training and shift to a hybrid arrangement after training.

Responsibilities

• Process sales orders and customer transactions with high accuracy.
• Respond to customer requests by phone or other channels in a timely, professional manner.
• Maintain accurate customer information in CRM systems.
• Coordinate with internal teams to support on-time order fulfillment.
• Proactively identify and resolve issues and document system information.

Skills

ERP systems

CRM systems

Attention to detail

Order processing

SAP experience

Salesforce experience

MS Outlook / Office

Education

High school diploma or GED

Tools

SAP ERP

Salesforce

Microsoft Office

Job description

Customer Service Representative

Location: Bethlehem, PA

Pay: $20.00-$21.77 per hour

26-10233

Job Summary

The Customer Service Representative serves as a key point of contact for internal and external customers, providing timely and professional support throughout the order process. This role is responsible for accurately entering sales orders, maintaining customer information, coordinating with internal departments, and proactively resolving customer requests and issues. The ideal candidate has strong order-processing experience, attention to detail, and familiarity with ERP and CRM systems, with SAP and Salesforce experience preferred.

Job Responsibilities

• Process sales orders and customer transactions with a high level of accuracy and attention to detail.
• Respond to customer requests and provide timely, professional support by phone and other communication channels.
• Maintain accurate customer information and records within CRM systems.
• Coordinate with Order Fulfillment, Planning, Manufacturing, Finance, Shipping, and other internal teams to support timely order fulfillment.
• Follow up on customer transactions and requests through completion.
• Monitor the complete order process and proactively identify and resolve issues.
• Provide professional support for incoming and outgoing customer calls.
• Maintain a customer-focused approach while handling questions, requests, and concerns.
• Meet established individual and customer service team performance metrics and KPIs.
• Work independently to research issues, identify solutions, and resolve customer concerns.
• Maintain accurate documentation and system information.
• Support special projects and other customer service activities as assigned.

Job Requirements

• 3-5 years of professional experience in a business environment, with previous customer service experience preferred.
• Experience processing customer orders, sales orders, or similar transactions preferred.
• Experience using ERP and CRM systems.
• Strong customer service skills with professional written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to multitask, organize, prioritize, and manage competing requests.
• Strong problem-solving and follow-through skills.
• Ability to work independently while collaborating effectively with internal teams.
• Strong knowledge of Microsoft Outlook and other Microsoft Office applications.
• Positive, professional approach with the ability to build strong working relationships.
• SAP ERP experience strongly preferred.
• Salesforce CRM experience strongly preferred.
• Ability to work onsite during training and transition to a hybrid work arrangement after training.
• Ability to sit, stand, and walk throughout the workday.
• Ability to occasionally lift and carry up to 25 pounds.

Education

• High school diploma or GED required.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

Future Communication Consent

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with your Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or [phone].