Industrial Customer Support & Solutions Specialist

BLACKHAWK INDUSTRIAL OPERATING CO; Tulsa (OK); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401K Plan and Company Match

Paid Time Off

Job summary

BlackHawk Industrial Operating Co seeks a Customer Service Representative in Tulsa, OK to manage daily customer accounts and coordinate with Account Managers. You will communicate with suppliers, provide quotes, process orders, and ensure accurate handling of returns and test orders.

The role requires strong communication, multitasking, and problem-solving skills, plus experience with Windows tools and industry software. Office-based with growth opportunities and benefits.

Qualifications

• Excellent written and verbal communications skills utilizing phone, email and instant message.
• Excellent critical thinking skills to analyze and solve problems.
• Diligent and detail oriented.
• Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
• Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
• Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
• Experience in industrial field, B2B sales and customer service.

Responsibilities

• Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors.
• Responsible for promoting culture of safety.
• Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
• Analyze and assess customer needs completely and accurately with efficiency.
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
• Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
• Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.

Skills

Written communication

Verbal communication

Critical thinking

Detail oriented

Multitasking

Microsoft Office

CribMaster

Autocrib

Education

High school diploma or equivalent

Tools

P21

OS ticket

ServiceNow

SharePoint

Compass

Job description

BlackHawk Industrial Operating Co seeks a Customer Service Representative in Tulsa, OK to manage daily customer accounts and coordinate with Account Managers. You will communicate with suppliers, provide quotes, process orders, and ensure accurate handling of returns and test orders.

The role requires strong communication, multitasking, and problem-solving skills, plus experience with Windows tools and industry software. Office-based with growth opportunities and benefits.